@article{ART001356641},
author={최재혁 and Heesop Kim},
title={User Satisfaction of ‘The Presidential Web Records Service’},
journal={Journal of Korean Society of Archives and Records Management},
issn={1598-1487},
year={2009},
volume={9},
number={1},
pages={77-98}
TY - JOUR
AU - 최재혁
AU - Heesop Kim
TI - User Satisfaction of ‘The Presidential Web Records Service’
JO - Journal of Korean Society of Archives and Records Management
PY - 2009
VL - 9
IS - 1
PB - Korean Society of Archives and Records Management
SP - 77
EP - 98
SN - 1598-1487
AB - The purpose of the study is to analyze the user satisfaction of ‘the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.
KW - presidential web record;web record service;user satisfaction index;loyalty
DO -
UR -
ER -
최재혁 and Heesop Kim. (2009). User Satisfaction of ‘The Presidential Web Records Service’. Journal of Korean Society of Archives and Records Management, 9(1), 77-98.
최재혁 and Heesop Kim. 2009, "User Satisfaction of ‘The Presidential Web Records Service’", Journal of Korean Society of Archives and Records Management, vol.9, no.1 pp.77-98.
최재혁, Heesop Kim "User Satisfaction of ‘The Presidential Web Records Service’" Journal of Korean Society of Archives and Records Management 9.1 pp.77-98 (2009) : 77.
최재혁, Heesop Kim. User Satisfaction of ‘The Presidential Web Records Service’. 2009; 9(1), 77-98.
최재혁 and Heesop Kim. "User Satisfaction of ‘The Presidential Web Records Service’" Journal of Korean Society of Archives and Records Management 9, no.1 (2009) : 77-98.
최재혁; Heesop Kim. User Satisfaction of ‘The Presidential Web Records Service’. Journal of Korean Society of Archives and Records Management, 9(1), 77-98.
최재혁; Heesop Kim. User Satisfaction of ‘The Presidential Web Records Service’. Journal of Korean Society of Archives and Records Management. 2009; 9(1) 77-98.
최재혁, Heesop Kim. User Satisfaction of ‘The Presidential Web Records Service’. 2009; 9(1), 77-98.
최재혁 and Heesop Kim. "User Satisfaction of ‘The Presidential Web Records Service’" Journal of Korean Society of Archives and Records Management 9, no.1 (2009) : 77-98.
