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User Needs Analysis and Intelligence Plans for Customized Information Disclosure Service: Focus on Public Institutions of Culture and Arts

  • Journal of Korean Society of Archives and Records Management
  • Abbr : JRMASK
  • 2021, 21(3), pp.79~97
  • DOI : 10.14404/JKSARM.2021.21.3.079
  • Publisher : Korean Society of Archives and Records Management
  • Research Area : Interdisciplinary Studies > Library and Information Science > Archival Studies / Conservation
  • Received : July 20, 2021
  • Accepted : August 5, 2021
  • Published : August 31, 2021

CHOI JUNGWON ORD ID 1,  Jeong Ho Na 2,  Hyo-Jung Oh ORD ID 1

1전북대학교
2전북대학교 일반대학원 기록관리학과

Accredited

ABSTRACT

The public’s interest in the information disclosure system is increasing daily in line with the democratic cause of a transparent government and demands of the people to build on their right to know. Meanwhile, as society develops, the importance of culture and art in the quality of life is also increasing. Under these circumstances, culture and arts institutions are seeking to contribute to the expansion of the people’s participation by providing timely and useful information and programs with high interest. Accordingly, this study intends to propose customized information services by analyzing the user’s needs for information on public institutions in culture and arts and reflecting on the information disclosure service. For this purpose, three public institutions of in the culture and arts will be selected as representative examples to collect and cross-analyze the list of disclosed information received by users over a year. Furthermore, the requirements for the automation and intelligence of information disclosure tasks were summarized, and specific improvement plans were proposed for customized information services.

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