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Study ondesign of computer maintenance & repair system using SLA technique

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2004, 9(2), pp.63-68
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

Kim,Sung-Sun 1 Seung Ho Shin 2 최용식 3

1가천의과학대학교
2인천대학교
3인천대학

ABSTRACT

In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization, school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract. And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.

Citation status

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