@article{ART000930079},
author={Kim,Sung-Sun and Seung Ho Shin and 최용식},
title={Study ondesign of computer maintenance & repair system using SLA technique},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2004},
volume={9},
number={2},
pages={63-68}
TY - JOUR
AU - Kim,Sung-Sun
AU - Seung Ho Shin
AU - 최용식
TI - Study ondesign of computer maintenance & repair system using SLA technique
JO - Journal of The Korea Society of Computer and Information
PY - 2004
VL - 9
IS - 2
PB - The Korean Society Of Computer And Information
SP - 63
EP - 68
SN - 1598-849X
AB - In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization, school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract. And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.
KW - Service Level Agreement;SLA;유지보수시스템
DO -
UR -
ER -
Kim,Sung-Sun, Seung Ho Shin and 최용식. (2004). Study ondesign of computer maintenance & repair system using SLA technique. Journal of The Korea Society of Computer and Information, 9(2), 63-68.
Kim,Sung-Sun, Seung Ho Shin and 최용식. 2004, "Study ondesign of computer maintenance & repair system using SLA technique", Journal of The Korea Society of Computer and Information, vol.9, no.2 pp.63-68.
Kim,Sung-Sun, Seung Ho Shin, 최용식 "Study ondesign of computer maintenance & repair system using SLA technique" Journal of The Korea Society of Computer and Information 9.2 pp.63-68 (2004) : 63.
Kim,Sung-Sun, Seung Ho Shin, 최용식. Study ondesign of computer maintenance & repair system using SLA technique. 2004; 9(2), 63-68.
Kim,Sung-Sun, Seung Ho Shin and 최용식. "Study ondesign of computer maintenance & repair system using SLA technique" Journal of The Korea Society of Computer and Information 9, no.2 (2004) : 63-68.
Kim,Sung-Sun; Seung Ho Shin; 최용식. Study ondesign of computer maintenance & repair system using SLA technique. Journal of The Korea Society of Computer and Information, 9(2), 63-68.
Kim,Sung-Sun; Seung Ho Shin; 최용식. Study ondesign of computer maintenance & repair system using SLA technique. Journal of The Korea Society of Computer and Information. 2004; 9(2) 63-68.
Kim,Sung-Sun, Seung Ho Shin, 최용식. Study ondesign of computer maintenance & repair system using SLA technique. 2004; 9(2), 63-68.
Kim,Sung-Sun, Seung Ho Shin and 최용식. "Study ondesign of computer maintenance & repair system using SLA technique" Journal of The Korea Society of Computer and Information 9, no.2 (2004) : 63-68.
