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@article{ART001175695},
author={Young Hwan Kim and Hwie- Seo， Park},
title={A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2005},
volume={10},
number={4},
pages={295-304}

TY - JOUR
AU - Young Hwan Kim
AU - Hwie- Seo， Park
TI - A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government
JO - Journal of The Korea Society of Computer and Information
PY - 2005
VL - 10
IS - 4
PB - The Korean Society Of Computer And Information
SP - 295
EP - 304
SN - 1598-849X
AB - A Core Study on the Introduction of CRM to use e-contents to the Local Government. This study extracted the core principles about the Introduction of CRM that used E-Contents fundamental technology in the local government, and showed the considerations and the examined details to introduce the real CRM.. It integrated the success factors of CRM and the source that took the success by using the intentional result in order to build the concept model for the Introduction of CRM. And the concept model of CRM showed what factors can gain according to an administrative organ and the function and role of the administration. This study result will be the base for experienced survey in case that the local government will introduce CRM to use e-contents fundamental technology hereafter. And it will offer the foundation to show the directions about application of CRM in the local government and to apply the standards and the administrative guidelines to the CRM's officials.
KW - Local Government;e-contents fundamental technology;CRM;the administration
DO -
UR -
ER -

Young Hwan Kim and Hwie- Seo， Park. (2005). A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government. Journal of The Korea Society of Computer and Information, 10(4), 295-304.

Young Hwan Kim and Hwie- Seo， Park. 2005, "A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government", Journal of The Korea Society of Computer and Information, vol.10, no.4 pp.295-304.

Young Hwan Kim, Hwie- Seo， Park "A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government" Journal of The Korea Society of Computer and Information 10.4 pp.295-304 (2005) : 295.

Young Hwan Kim, Hwie- Seo， Park. A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government. 2005; 10(4), 295-304.

Young Hwan Kim and Hwie- Seo， Park. "A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government" Journal of The Korea Society of Computer and Information 10, no.4 (2005) : 295-304.

Young Hwan Kim; Hwie- Seo， Park. A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government. Journal of The Korea Society of Computer and Information, 10(4), 295-304.

Young Hwan Kim; Hwie- Seo， Park. A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government. Journal of The Korea Society of Computer and Information. 2005; 10(4) 295-304.

Young Hwan Kim, Hwie- Seo， Park. A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government. 2005; 10(4), 295-304.

Young Hwan Kim and Hwie- Seo， Park. "A Study on the Introduction of Customer Relationship Management(CRM) to the Local Government" Journal of The Korea Society of Computer and Information 10, no.4 (2005) : 295-304.