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Quality Evaluation for Usability of Internet Shopping Mall

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2007, 12(6), pp.59-68
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

이명숙 1 LEE KEUM SUK 1

1동국대학교

Accredited

ABSTRACT

The purpose of this paper is to evaluate usability quality through investigating the factors of usability for internet shopping mall websites. For this study, previous studies were investigated and experts’ discussions were held. In result, six characters of usability were chosen such as content satisfaction, customer attraction satisfaction, price information satisfaction, public security satisfaction, user interface satisfaction, and process of transaction satisfaction that affect usability of shopping mall websites and the evaluation models of 72 detailed measure factors were established. Since these 72 sub-factors include the key words of HTML, XML, JSP, and ASP from the target websites, 33 measurable sub-factors in the information were measured through usability evaluation experiment. In addition, a questionnaire about usability measure factors was executed after preferable websites and not preferable websites are selected. After that, we verified the reasonability of usability measure model factors comparing the results of the evaluation experiment with the result of the questionnaire. The time it takes to measure the usability of shopping mall websites can be reduced by using this measurement supporting tool. Also, this tool may be used to estimate the usability during the development of a shopping mall website.

Citation status

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