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@article{ART001235428},
author={김도관 and IL RYU},
title={The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2008},
volume={13},
number={2},
pages={251-258}

TY - JOUR
AU - 김도관
AU - IL RYU
TI - The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall
JO - Journal of The Korea Society of Computer and Information
PY - 2008
VL - 13
IS - 2
PB - The Korean Society Of Computer And Information
SP - 251
EP - 258
SN - 1598-849X
AB - The purpose of this study is to examine the structural relationship among logistics service quality, relationship-orientation for on-line shopping malls, customer satisfaction and repurchase intention in on-line shopping malls. Based on extensive review of relevant literature, nine components of logistics service quality and six components of relationship orientation are introduced in this study. And a conceptual model is developed and four research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality is positively and significantly associated with customer satisfaction, and relationship- orientation is the antecedent variable of repurchase intention in the on-line shopping mall. In conclusion, it is revealed that logistics service quality and relationship-orientation play a major role in the success of on-line shopping mall.
KW - Logistics Service Quality(물류서비스품질);Relationship-Orientation(관계지향성);Customer Satisfaction(고객만족);Repurchase Intention(재구매의도)
DO -
UR -
ER -

김도관 and IL RYU. (2008). The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall. Journal of The Korea Society of Computer and Information, 13(2), 251-258.

김도관 and IL RYU. 2008, "The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall", Journal of The Korea Society of Computer and Information, vol.13, no.2 pp.251-258.

김도관, IL RYU "The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall" Journal of The Korea Society of Computer and Information 13.2 pp.251-258 (2008) : 251.

김도관, IL RYU. The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall. 2008; 13(2), 251-258.

김도관 and IL RYU. "The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall" Journal of The Korea Society of Computer and Information 13, no.2 (2008) : 251-258.

김도관; IL RYU. The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall. Journal of The Korea Society of Computer and Information, 13(2), 251-258.

김도관; IL RYU. The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall. Journal of The Korea Society of Computer and Information. 2008; 13(2) 251-258.

김도관, IL RYU. The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall. 2008; 13(2), 251-258.

김도관 and IL RYU. "The Study on the Relationship of Logistics Service Quality, Relationship Orientation, and Customer Satisfaction for the Repurchase Intention in On-Line Shopping Mall" Journal of The Korea Society of Computer and Information 13, no.2 (2008) : 251-258.