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@article{ART001254450},
author={이필재 and 김유라 and 정해준},
title={An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2008},
volume={13},
number={3},
pages={197-210}

TY - JOUR
AU - 이필재
AU - 김유라
AU - 정해준
TI - An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University
JO - Journal of The Korea Society of Computer and Information
PY - 2008
VL - 13
IS - 3
PB - The Korean Society Of Computer And Information
SP - 197
EP - 210
SN - 1598-849X
AB - Since the theories of service quality were introduced in Korea, they have been applied to the various organizations, such as hospital, hotel, travel agency, bank, telecom company, and even retail market. Compared with these areas, however, studies on the service quality in educational institutions have been scarcely conducted. Also, higher educational service challenges user-oriented education system of the 21st century, concept of Service quality from the theories of market economy. The purpose of this study is to identify the dimensions of educational and administrative service, and their influence upon the satisfaction and value on service quality, and formulate the service quality model based on the revised quality dimensions using SERVQUAL measuring method, to find out the most influential factors upon the service quality among these factors. This study also suggests proper measures for improving service quality.
KW - Service Quality Management;SEM(Structural Equation Model);SERVQUAL;SERVPERF
DO -
UR -
ER -

이필재, 김유라 and 정해준. (2008). An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University. Journal of The Korea Society of Computer and Information, 13(3), 197-210.

이필재, 김유라 and 정해준. 2008, "An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University", Journal of The Korea Society of Computer and Information, vol.13, no.3 pp.197-210.

이필재, 김유라, 정해준 "An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University" Journal of The Korea Society of Computer and Information 13.3 pp.197-210 (2008) : 197.

이필재, 김유라, 정해준. An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University. 2008; 13(3), 197-210.

이필재, 김유라 and 정해준. "An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University" Journal of The Korea Society of Computer and Information 13, no.3 (2008) : 197-210.

이필재; 김유라; 정해준. An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University. Journal of The Korea Society of Computer and Information, 13(3), 197-210.

이필재; 김유라; 정해준. An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University. Journal of The Korea Society of Computer and Information. 2008; 13(3) 197-210.

이필재, 김유라, 정해준. An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University. 2008; 13(3), 197-210.

이필재, 김유라 and 정해준. "An Empirical Study on Measurement and Improvement for the Service of Education and Administration in the University" Journal of The Korea Society of Computer and Information 13, no.3 (2008) : 197-210.