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The Relationship of Organizational Factors and e-Government Performance - Centered on the Services of A Governmental Agency -

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2008, 13(7), pp.257-267
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

김재영 1 YooJung Kim 2 Jongsoo Yoon 3

1고려대학교
2호서대학교
3강남대학교

Accredited

ABSTRACT

This study aimed at identifying the organizational factors that influence the performance of e-Government. For this purpose, we reviewed much research related to organizational and e-government performance. Also we surveyed from A governmental agency and performed the analysis. The findings show that all organizational factors(chief officer's commitment, information-oriented culture, and interpersonal/interdepartmental collaboration) have an significant and positive effects on the performance of e-Government: increase in customer service, improved work efficiency, cost reduction). Also, the results show that all organizational factors have much stronger relationship with the customer service than other organizational factors.

Citation status

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