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A study on the Construction of the System Integration Management System for Civil Affairs

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2009, 14(8), pp.107-116
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

이성기 1 RHEW SUNG YUL 2 이규원 1

1노동부
2숭실대학교

Accredited

ABSTRACT

To establish efficient e-government and to improve the quality of public services, online public services are in operation in every administrative organization. However, due to the lack of analysis and connection between each government organization, the satisfaction of the civil users has not been improved very much. This research presents the core components of Integrated Management Model for Public Services, which can minimize the time for processing public services and the expenses for administrative procedure, based on the example of N Ministry. For this purpose, it analyzes current process of the public services to find out underlying problems, deduces requirements for improvement, presents and implements the design principles of Integrated Management System for Public Services. The efficiency of this Integrated Management System was proven with the analysis from the viewpoints of civil users, internal service representatives, and their managers.

Citation status

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