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@article{ART001561211},
author={김경화},
title={A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2011},
volume={16},
number={6},
pages={187-194}

TY - JOUR
AU - 김경화
TI - A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies
JO - Journal of The Korea Society of Computer and Information
PY - 2011
VL - 16
IS - 6
PB - The Korean Society Of Computer And Information
SP - 187
EP - 194
SN - 1598-849X
AB - The purpose of this study was to analyze the effects of internal marketing on job satisfaction and organizational commitment of secretaries working in IT based companies. Especially, to analyze the effects of internal marketing on secretaries in IT companies, this study has adopted job specialization rather than the comprehensive market point of internal customers. Through the analysis, the following results were obtained: firstly, internal marketing factors such as effectiveness of communication, various compensation systems, and chance of educational training have positive effects on job satisfaction and organizational commitment. Secondly, job satisfaction has no impact on organizational commitment. To be able to satisfy external customers through internal marketing, communication skills has be to improved between the workers in the company, and also various compensation systems and educational training should be provided more extensively. The secretary in the company is considered a vital link between the company and customer service. In this view, the result of this study is expected to provide some managerial strategies to decision maker in the company to establish a way to increase the satisfaction and needs of internal customers in applying internal marketing.
KW - internal marketing;job satisfaction;organizational commitment.
DO -
UR -
ER -

김경화. (2011). A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies. Journal of The Korea Society of Computer and Information, 16(6), 187-194.

김경화. 2011, "A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies", Journal of The Korea Society of Computer and Information, vol.16, no.6 pp.187-194.

김경화 "A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies" Journal of The Korea Society of Computer and Information 16.6 pp.187-194 (2011) : 187.

김경화. A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies. 2011; 16(6), 187-194.

김경화. "A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies" Journal of The Korea Society of Computer and Information 16, no.6 (2011) : 187-194.

김경화. A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies. Journal of The Korea Society of Computer and Information, 16(6), 187-194.

김경화. A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies. Journal of The Korea Society of Computer and Information. 2011; 16(6) 187-194.

김경화. A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies. 2011; 16(6), 187-194.

김경화. "A Study on Effects of Internal Marketing on Secretaries' Job Satisfaction and Organizational Commitment in IT Companies" Journal of The Korea Society of Computer and Information 16, no.6 (2011) : 187-194.