@article{ART001683597},
author={Shin Hyun San and Phyoungjung Kim},
title={A Study on the Consumer-focused Quality Factor of Health Information Websites},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2012},
volume={17},
number={7},
pages={129-138},
doi={}
TY - JOUR
AU - Shin Hyun San
AU - Phyoungjung Kim
TI - A Study on the Consumer-focused Quality Factor of Health Information Websites
JO - Journal of The Korea Society of Computer and Information
PY - 2012
VL - 17
IS - 7
PB - The Korean Society Of Computer And Information
SP - 129
EP - 138
SN - 1598-849X
AB - Despite of increasing pressure of opening to free for medical market by an advanced nation and increasing number of portal websites for health information, there have been few studies on the issues of enhancing the service quality of health information websites. The survey exhibited that the quality factors mainly affect significant and satisfied level of health information websites were usability, information structure and contents, interaction, and revisiting. This study was conducted to develop the consumer-focused quality factor of health information websites using WebQual model which was valued at efficient evaluation tool for this information system The methods taken in this research was to survey quality factors for significant and satisfied level of 323 consumers live in Chungcheong-do which is based on 48 questionnaires of WebQual quality factors. Our research extracted quality factors, usability, information quality (information structure and contents), interaction (personalisation and privacy) about view of criticality and satisfaction and relevant degree of revisiting. The research results presented in the paper will provide an efficient way of installing healthcare websites, moreover stone toward a marketing strategy for the consumer focus website provides under fierce competition.
KW - Health Information Website;WebQual;Quality Factor
DO -
ER -
Shin Hyun San and Phyoungjung Kim. (2012). A Study on the Consumer-focused Quality Factor of Health Information Websites. Journal of The Korea Society of Computer and Information, 17(7), 129-138.
Shin Hyun San and Phyoungjung Kim. 2012, "A Study on the Consumer-focused Quality Factor of Health Information Websites", Journal of The Korea Society of Computer and Information, vol.17, no.7 pp.129-138. Available from: doi:
Shin Hyun San, Phyoungjung Kim "A Study on the Consumer-focused Quality Factor of Health Information Websites" Journal of The Korea Society of Computer and Information 17.7 pp.129-138 (2012) : 129.
Shin Hyun San, Phyoungjung Kim. A Study on the Consumer-focused Quality Factor of Health Information Websites. 2012; 17(7), 129-138. Available from: doi:
Shin Hyun San and Phyoungjung Kim. "A Study on the Consumer-focused Quality Factor of Health Information Websites" Journal of The Korea Society of Computer and Information 17, no.7 (2012) : 129-138.doi:
Shin Hyun San; Phyoungjung Kim. A Study on the Consumer-focused Quality Factor of Health Information Websites. Journal of The Korea Society of Computer and Information, 17(7), 129-138. doi:
Shin Hyun San; Phyoungjung Kim. A Study on the Consumer-focused Quality Factor of Health Information Websites. Journal of The Korea Society of Computer and Information. 2012; 17(7) 129-138. doi:
Shin Hyun San, Phyoungjung Kim. A Study on the Consumer-focused Quality Factor of Health Information Websites. 2012; 17(7), 129-138. Available from: doi:
Shin Hyun San and Phyoungjung Kim. "A Study on the Consumer-focused Quality Factor of Health Information Websites" Journal of The Korea Society of Computer and Information 17, no.7 (2012) : 129-138.doi:
