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The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2012, 17(7), pp.175-184
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

Daesung Chang 1 NOH YONG HWI 2 김두복 1

1경기대학교
2University of Nebraska

Accredited

ABSTRACT

The purpose of this study is to investigate the home trading system (HTS) of the security companies in order to examine the critical factors of HTS service quality and the effect of these factors on HTS customer satisfaction and loyalty. The results show : (1) the quality factors of HTS are assurance, reliability, tangible, responsiveness, and empathy, (2) and these quality factors significantly affect customer satisfaction on HTS and customer satisfaction and loyalty to the security company. (3) Also, customer satisfaction on HTS plays an important role in improving customer satisfaction and loyalty to the security company.

Citation status

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