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@article{ART001683610},
author={Daesung Chang and NOH YONG HWI and 김두복},
title={The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2012},
volume={17},
number={7},
pages={175-184},
doi={}

TY - JOUR
AU - Daesung Chang
AU - NOH YONG HWI
AU - 김두복
TI - The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty
JO - Journal of The Korea Society of Computer and Information
PY - 2012
VL - 17
IS - 7
PB - The Korean Society Of Computer And Information
SP - 175
EP - 184
SN - 1598-849X
AB - The purpose of this study is to investigate the home trading system (HTS) of the security companies in order to examine the critical factors of HTS service quality and the effect of these factors on HTS customer satisfaction and loyalty. The results show : (1) the quality factors of HTS are assurance, reliability, tangible, responsiveness, and empathy, (2) and these quality factors significantly affect customer satisfaction on HTS and customer satisfaction and loyalty to the security company. (3) Also, customer satisfaction on HTS plays an important role in improving customer satisfaction and loyalty to the security company.
KW - Stock Investment;Home Trading System;Service Quality;Service Satisfaction
DO -
ER -

Daesung Chang, NOH YONG HWI and 김두복. (2012). The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty. Journal of The Korea Society of Computer and Information, 17(7), 175-184.

Daesung Chang, NOH YONG HWI and 김두복. 2012, "The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty", Journal of The Korea Society of Computer and Information, vol.17, no.7 pp.175-184. Available from: doi:

Daesung Chang, NOH YONG HWI, 김두복 "The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty" Journal of The Korea Society of Computer and Information 17.7 pp.175-184 (2012) : 175.

Daesung Chang, NOH YONG HWI, 김두복. The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty. 2012; 17(7), 175-184. Available from: doi:

Daesung Chang, NOH YONG HWI and 김두복. "The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty" Journal of The Korea Society of Computer and Information 17, no.7 (2012) : 175-184.doi:

Daesung Chang; NOH YONG HWI; 김두복. The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty. Journal of The Korea Society of Computer and Information, 17(7), 175-184. doi:

Daesung Chang; NOH YONG HWI; 김두복. The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty. Journal of The Korea Society of Computer and Information. 2012; 17(7) 175-184. doi:

Daesung Chang, NOH YONG HWI, 김두복. The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty. 2012; 17(7), 175-184. Available from: doi:

Daesung Chang, NOH YONG HWI and 김두복. "The Service Quality of Home Trading System: Its Impact on Customer Satisfaction and Loyalty" Journal of The Korea Society of Computer and Information 17, no.7 (2012) : 175-184.doi: