@article{ART003234207},
author={Sung-Hyun Jee},
title={Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2025},
volume={30},
number={8},
pages={103-110}
TY - JOUR
AU - Sung-Hyun Jee
TI - Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)
JO - Journal of The Korea Society of Computer and Information
PY - 2025
VL - 30
IS - 8
PB - The Korean Society Of Computer And Information
SP - 103
EP - 110
SN - 1598-849X
AB - Due to the development of artificial intelligence technology, conversational AI systems that understand and respond to human emotions are becoming increasingly important. While current AI assistants are being widely adopted across industries, technology that reflects human emotions and behaviors in conversations is still limited. This paper proposes a real-time conversational language model that considers the emotional state of the person conversing by utilizing RAG (Retrieval-Augmented Generation) technology, which is used to provide customized prompts. This research aims to infer human emotions based on analysis of text and tone that occur during conversations with people, and enable emotion-based customer response. The significance of this research lies in studying and applying AI technology that understands human emotions and behaviors.
KW - Emotion Recognition;Retrieval-Augmented Generation;Conversational AI;Multimodal AI;Human-Computer Interaction;Artifical Intelligence
DO -
UR -
ER -
Sung-Hyun Jee. (2025). Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG). Journal of The Korea Society of Computer and Information, 30(8), 103-110.
Sung-Hyun Jee. 2025, "Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)", Journal of The Korea Society of Computer and Information, vol.30, no.8 pp.103-110.
Sung-Hyun Jee "Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)" Journal of The Korea Society of Computer and Information 30.8 pp.103-110 (2025) : 103.
Sung-Hyun Jee. Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG). 2025; 30(8), 103-110.
Sung-Hyun Jee. "Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)" Journal of The Korea Society of Computer and Information 30, no.8 (2025) : 103-110.
Sung-Hyun Jee. Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG). Journal of The Korea Society of Computer and Information, 30(8), 103-110.
Sung-Hyun Jee. Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG). Journal of The Korea Society of Computer and Information. 2025; 30(8) 103-110.
Sung-Hyun Jee. Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG). 2025; 30(8), 103-110.
Sung-Hyun Jee. "Customer Emotion-Aware Conversational Language Model using Generative AI and Retrieval-Augmented Generation (RAG)" Journal of The Korea Society of Computer and Information 30, no.8 (2025) : 103-110.
