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A Study of Strategies for Building a Sustainable esports Tourism Ecosystem in Korea

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2025, 30(9), pp.71~78
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : August 22, 2025
  • Accepted : September 11, 2025
  • Published : September 30, 2025

Hyo-Kyung Kim 1

1한국관광대학교

Accredited

ABSTRACT

This study analyzes the relationships among infrastructure, content and experience, technological innovation, community and policy factors, customer satisfaction, and revisit intention to propose strategies for building a sustainable esports tourism ecosystem. A mixed-methods approach was employed, combining literature review, international case studies, and an empirical survey of 194 participants. Five hypotheses were tested using structural equation modeling(SEM). The findings indicate that all factors exerted significant positive effects on customer satisfaction and revisit intention, with infrastructure and content/experience demonstrating the strongest influence. Moreover, technological innovations such as the metaverse, VR, and AI, together with community and policy engagement, enhanced immersive experiences and loyalty. As a result, the hypotheses proposed in this study were supported, showing that these factors positively affect customer satisfaction and revisit intention.

Citation status

* References for papers published after 2024 are currently being built.