@article{ART003246089},
author={Jee-Hee Jung and Jae-Ik Shin},
title={How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2025},
volume={30},
number={9},
pages={191-201}
TY - JOUR
AU - Jee-Hee Jung
AU - Jae-Ik Shin
TI - How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value
JO - Journal of The Korea Society of Computer and Information
PY - 2025
VL - 30
IS - 9
PB - The Korean Society Of Computer And Information
SP - 191
EP - 201
SN - 1598-849X
AB - This study investigates the relationships among ease of use, information credibility, UX/UI satisfaction, and customer experience in the context of food delivery applications, with a particular focus on the moderating role of sustainability value. A total of 200 valid survey responses were used for the final analysis. and structural equation modeling (SEM) was conducted using Amos 21.0 to test the proposed hypotheses. The results show that ease of use, information credibility, and UX/UI satisfaction all have significant positive effects on customer experience, with UX/UI satisfaction having the strongest influence. Furthermore, sustainability value was found to significantly moderate the effects of ease of use and information credibility on customer experience. However, its moderating effect was not significant in the relationship between UX/UI satisfaction and customer experience. Theoretical implications and directions for future research are discussed in the conclusion.
KW - Food delivery application;Ease of use;Information credibility;UX/UI satisfaction;;Customer experience;Sustainability value
DO -
UR -
ER -
Jee-Hee Jung and Jae-Ik Shin. (2025). How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value. Journal of The Korea Society of Computer and Information, 30(9), 191-201.
Jee-Hee Jung and Jae-Ik Shin. 2025, "How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value", Journal of The Korea Society of Computer and Information, vol.30, no.9 pp.191-201.
Jee-Hee Jung, Jae-Ik Shin "How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value" Journal of The Korea Society of Computer and Information 30.9 pp.191-201 (2025) : 191.
Jee-Hee Jung, Jae-Ik Shin. How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value. 2025; 30(9), 191-201.
Jee-Hee Jung and Jae-Ik Shin. "How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value" Journal of The Korea Society of Computer and Information 30, no.9 (2025) : 191-201.
Jee-Hee Jung; Jae-Ik Shin. How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value. Journal of The Korea Society of Computer and Information, 30(9), 191-201.
Jee-Hee Jung; Jae-Ik Shin. How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value. Journal of The Korea Society of Computer and Information. 2025; 30(9) 191-201.
Jee-Hee Jung, Jae-Ik Shin. How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value. 2025; 30(9), 191-201.
Jee-Hee Jung and Jae-Ik Shin. "How Delivery Application Usage Attributes Affect Customer Experience Focusing on the 20s Age: The Moderating Effect of Sustainability Value" Journal of The Korea Society of Computer and Information 30, no.9 (2025) : 191-201.
