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Patient Experience, Revisit Intention and Assessment of Primary Health Care of Military Division Medical Facilities among Republic of Korea Army Soldiers

  • 군진간호연구
  • Abbr : Korean Journal of Military Nursing Research
  • 2021, 39(1), pp.91~104
  • DOI : 10.31148/kjmnr.2021.39.1.91
  • Publisher : Military Health Policy Research Center
  • Research Area : Medicine and Pharmacy > Nursing Science > General Nursing > Nursing Education
  • Received : March 9, 2021
  • Accepted : March 26, 2021
  • Published : March 30, 2021

Seoyoung Baek ORD ID 1 Choi, Yongbaek 2 Sinwoo Hwang ORD ID 3 Joe Seunyoung ORD ID 4

1연세대학교 대학원 간호학과 대학원생
2육군본부 인사참모부 준사관인사제도장교
3국군간호사관학교 조교수
4국군간호사관학교 교수

Accredited

ABSTRACT

Purpose: The purpose of this study was to identify the relationships among patient experience, revisit intention, and assessment of primary health care of military division medical facilities. Methods: This study was a cross-sectional survey, and investigated a total of 198 soldiers who visited medical facilities. Data were collected from August to December 2020 using the structured questionnaires. Results: The average score of patient experience was 86.40±11.83, revisit intention 5.98±1.15, and assessment of primary health care 84.63±12.88 out of 100 each. There was significantly positive correlation between patient experience and revisit intention (r=.66, p<.001), patient experience and assessment of primary health care (r=.65, p<.001), and revisit intention and assessment of primary health care (r=.68, p<.001). Conclusion: This study identified the importance of virtuous cycle among patient experience, revisit intention and assessment of primary health care. The result is expected to be used as a evidence for developing policy and strategies to improve quality of primary health care in the military.

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