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A Study on the Collaborative Digital Reference Service - Focused on the implementation of Question포인트 at KISTI -

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2004, 21(2), pp.69~88
  • DOI : 10.3743/KOSIM.2004.21.2.069
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : May 17, 2004
  • Accepted : June 1, 2004
  • Published : June 30, 2004

Eunju Choi 1 Seonhee Lee 2

1경기대학교
2한국과학기술정보연구원

Accredited

ABSTRACT

This study examines basic concepts and characteristics of QuestionPoint, the typical model of Collaborative Digital Reference Service and Global Reference Network, and analyzes the case of Question포인트 service at Korea Institute of Science and Technology Information where the service is initiated first time in Korea by developing Korean interface. 114 reference questions were analyzed, and questionnaires were sent to 63 service users to find out their overall attitudes and degree of satisfaction. Some suggestions were made by discussing the necessity of the enhancement of CDRS and mutual cooperation among Korean libraries.

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