A Study on Factors to the Non-Use of Public Libraries in Users, Former Users and Non-Users (공공도서관 비이용 요인에 관한 연구: 이용자, 이용 중단자, 비이용자를 중심으로)

Hayana Kim (김하야나); GIYEONG KIM (김기영)

doi:10.3743/KOSIM.2014.31.3.201

A Study on Factors to the Non-Use of Public Libraries in Users, Former Users and Non-Users

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2014, 31(3), pp.201~226
DOI : 10.3743/KOSIM.2014.31.3.201
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : August 12, 2014
Accepted : September 22, 2014
Published : September 30, 2014

Hayana Kim ¹, GIYEONG KIM ²

¹노원정보도서관
²연세대학교

Accredited

ABSTRACT

This study aims to develop measures to turn former users and non-users of public libraries back into users by understanding the differences between the user, former user and non-user groups in terms of their perceptions to public libraries, as well as the differences between these groups in their perceptions regarding the factors to non-use of public libraries. A literature review and statistical analysis of the results from a questionnaire survey were conducted to identify the differences. The results from the statistical analysis showed significant differences between the user, former user and non-user groups in terms of their perceptions to public libraries and the non-use factors. From the results, we could categorize the factors into common non-use factors, non-use-only factors, and use interrupt factors, and we develop suggestions to improve the factors in order to move non-users and former users to frequent users of the public libraries.

KEYWORDS

public libraries, user, former user, non-user, non-use factors

Journal Copyright Policy

This license enables reusers to copy and distribute the material in any medium or format in unadapted form only, for noncommercial purposes only, and only if attribution is given to the creator.

Citation status

* References for papers published after 2025 are currently being built.

[thesis] 金泰承 / 1992 / 科學技術情報奉仕의 非利用要因에 관한 연구 : 獨立硏究機關의 境遇를 中心으로 / 박사 / 성균관대학교 대학원

[thesis] 文昌龍 / 1992 / 大學圖書館非利用要因에 관한 연구 : 理工系分野敎授를 중심으로 / 석사 / 청주대학교 대학원

[report] 문화체육관광부 / 2012 / 2012년 독서진흥에 관한 연차보고서 / 문화체육관광부

[report] 문화체육관광부 / 2013 / 2013년 국민독서실태조사 / 문화체육관광부

[journal] 오동근 / 2001 / 공공도서관 이용자의 불만족요인과 불평행동 : 대구지역 공공도서관을중심으로 / 한국도서관․정보학회지 32(4) : 25~43

[journal] 오선경 / 2011 / A Study on the Non-use Factors of the Visually Disabled in Public Libraries / 한국문헌정보학회지 / 한국문헌정보학회 45(3) : 141~162

[journal] 윤희윤 / 2012 / Strategies of the Knowledge and Information Services for Vulnerable Classes in Public Libraries / 한국도서관·정보학회지 / 한국도서관·정보학회 43(2) : 53~75

[journal] 장덕현 / 2012 / Citizen Perceptions and Demands on Public Libraries in Busan. / 인문학논총 / 인문과학연구소 30 : 201~223

[book] 한국도서관협회 한국도서관기준특별위원회 / 2013 / 2013년판 한국도서관기준 / 한국도서관협회

[journal] 한윤옥 / 1980 / 학교도서관의 비이용문제에 대하여 / 한국비블리아학회지 4 : 143~169

[journal] Campbell, D. E. / 1979 / Library design influences on user behavior and satisfaction / The Library Quarterly 49(1) : 26~41

[book] Clark, C. / 2011 / Public libraries and literacy / National Literacy Trust

[journal] D'Elia, G. / 1980 / The development and testing of a conceptual model og public library use behavior / The Library Quarterly 50 : 410~430

[journal] Flower, L. / 1995 / Analysis of eight selected Victorian public library surveys of nonusers / Australian Public Libraries and Information Services 8(1) : 14~21

[web] German Library Association / 2012 / Causes and reasons for the non-use of public libraries in Germany / http://www.digitale-chancen.de/transfer/assets/4384.pdf

[journal] Hider, P. / 2008 / Use and nonuser of an Australian regional public library / Australian Public Libraries and Information Services 21(1) : 33~40

[book] Koontz, C. / 2011 / IFLA 공공도서관 서비스 가이드라인 / 한국도서관협회

[journal] Lockyer-Benzie, M. / 2004 / Social inclusion and the City of Swan public libraries in Western Australia / Health Information & Libraries Journal 21(s2) : 36~44

[journal] Lubans Jr, J. / 1971 / Nonuse of an academic library / College and Research Libraries 32(5) : 362~367

[journal] McNicol, S. / 2004 / Investigating non-use of libraries in the UK using the mass-observation archive / Journal of librarianship and Information Science 36(2) : 79~87

[journal] Madden, M. / 1979 / Marketing survey spinoff : Library user/nonuser lifestyle / American Libraries 10(2) : 78~81

[book] 오동근 / 2010 / 도서관 서비스의 평가와 측정 / 태일사

[thesis] Merrill, M. / 1980 / Regular and irregular library use by faculty members at three universities / 박사 / University of Pittsburgh

[book] Morrill, Joshua H. / 2007 / The Wisconsin library user (and Non-User) Ⅱ: Outcome of a second statewide survey (2003-2007 comparisons) / Morrill Solutions Research

[journal] O'Dell, F. / 2013 / Exploring factors in non-use of hospital library resources by healthcare personnel / Library Management 34(1/2) : 105~127

[web] UNESCO. / 1994 / Public Library Manifesto / UNESCO / http://portal.unesco.org/ci/en/ev.php-URL_ID=4638&URL_DO=DO_TOPIC&URL_SECTION=201.html

[thesis] Zweizig, D. / 1973 / Predicting amount of library use: An empirical study of the role of the public library in the life of the adult public / 박사 / Syracuse University

KJCKorea
Journal Central

Journal of the Korean Society for Information Management 2025 KCI Impact Factor : 1.27