@article{ART002450391},
author={Sera Lee and Kim Ji-Hyun},
title={A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2019},
volume={36},
number={1},
pages={73-94},
doi={10.3743/KOSIM.2019.36.1.073}
TY - JOUR
AU - Sera Lee
AU - Kim Ji-Hyun
TI - A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution
JO - Journal of the Korean Society for Information Management
PY - 2019
VL - 36
IS - 1
PB - 한국정보관리학회
SP - 73
EP - 94
SN - 1013-0799
AB - The purpose of this study is to investigate the quality of service that affects satisfaction of special library users and to suggest ways to improve the function and role of special library. The data were collected by survey and interview method conducted with 111 library users in 6 local research institute using modified questionnaires based on LibQUAL+. The results revealed that human quality factor had more influence on library service satisfaction than space and information quality factor. Also, there were statistically significant influence between library service satisfaction and three sub service factors, such as service attitude, space convenience, and information usability. The interviewers indicated problems of special library service in lack of data, inactivation of digital data, space problem, data sharing problem, and lack of experts. Finally this study proposed several suggestions to improve service quality of special library of local autonomous entity research institution.
KW - special library;service quality;human quality;space quality;information quality
DO - 10.3743/KOSIM.2019.36.1.073
ER -
Sera Lee and Kim Ji-Hyun. (2019). A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution. Journal of the Korean Society for Information Management, 36(1), 73-94.
Sera Lee and Kim Ji-Hyun. 2019, "A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution", Journal of the Korean Society for Information Management, vol.36, no.1 pp.73-94. Available from: doi:10.3743/KOSIM.2019.36.1.073
Sera Lee, Kim Ji-Hyun "A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution" Journal of the Korean Society for Information Management 36.1 pp.73-94 (2019) : 73.
Sera Lee, Kim Ji-Hyun. A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution. 2019; 36(1), 73-94. Available from: doi:10.3743/KOSIM.2019.36.1.073
Sera Lee and Kim Ji-Hyun. "A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution" Journal of the Korean Society for Information Management 36, no.1 (2019) : 73-94.doi: 10.3743/KOSIM.2019.36.1.073
Sera Lee; Kim Ji-Hyun. A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution. Journal of the Korean Society for Information Management, 36(1), 73-94. doi: 10.3743/KOSIM.2019.36.1.073
Sera Lee; Kim Ji-Hyun. A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution. Journal of the Korean Society for Information Management. 2019; 36(1) 73-94. doi: 10.3743/KOSIM.2019.36.1.073
Sera Lee, Kim Ji-Hyun. A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution. 2019; 36(1), 73-94. Available from: doi:10.3743/KOSIM.2019.36.1.073
Sera Lee and Kim Ji-Hyun. "A Study on the Evaluation of Service Quality in Special Library of Local Autonomous Entity Research Institution" Journal of the Korean Society for Information Management 36, no.1 (2019) : 73-94.doi: 10.3743/KOSIM.2019.36.1.073
