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A Study on the Relationship between Quality Characteristics and Usage Intention of Public Library Website Using the Extended Technology Acceptance Model (ETAM)

  • Journal of the Korean Society for Library and Information Science
  • 2024, 58(4), pp.75-97
  • DOI : 10.4275/KSLIS.2024.58.4.075
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : October 21, 2024
  • Accepted : November 1, 2024
  • Published : November 30, 2024

Jeong mi ok 1

1경기대학교 교육대학원 사서교육전공

Excellent Accredited

ABSTRACT

This study designed and verified a research model that identifies the correlation between the quality characteristics of the autonomous district integrated library homepage and the intention to use it by applying the extended technology acceptance model. To this end, a survey was conducted targeting users of 8 public libraries in Gyeonggi Province and 15 public libraries in Seoul, and a valid sample of 256 copies was used in the study. The analysis results showed that service quality affects perceived ease of use, and system quality and information quality affect perceived usefulness and perceived ease of use. In addition, perceived usefulness and perceived ease of use affect the intention to use it. These results show that contact with users through the homepage is a place of communication that reflects programs or user opinions. The significance of this study lies in suggesting the direction of the construction of public library homepage environments and services at the national and regional levels in the future.

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