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Job Satisfaction and Customer-Oriented Service of a Provincial Government Officials - focused on the Gyeong-Buk area -

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2005, 15(4), pp.-
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

이상철 1 유근환 2 장우진 2 김용득 3

1밀양대학교
2영남대학교
3이화건설 발전연구소

Accredited

ABSTRACT

The aim of this study were to estimate the correlations with job satisfaction and customer oriented service of provincial government officials in Gyeong-Buk area. For the purpose, the previous studies and theories concerning the Job Satisfaction and Customer-Oriented service were reviewed. And the questionnaire was made for the consciousness of the Gyeong-Buk officers. The questionnaires were given to 190 government officials of 6 provincial government that are Gyeong-Buk, Gu-Mi, Gyeong-ju, Gim-cheon, Mun-Gyeong, Chil-gok. And the major statistical methods used for this research were ANOVA, Correlation Analysis, Multiple Regression Analysis. The Regression analysis results from determinative factors of customer-orientated service are as Follows; The ranks of importance effect are reward(β=.495, p<.000), control(β=.425, p<.000), duty(β=.357, p<.000), fellow officer(β=.229, p<.001), duty career(β=.174, p<.030). But the effect between customer oriented service and a promotion(β=.056, NS), and a sex(β=.071, NS), age(β=0.028, NS), academic career(β=-.007, NS), status(β=.076, NS) is not significant.

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