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A Development of Evaluation Index and A Performance Management of Local Public Enterprise: Measurement of Efficiency by DEA(Data Envelopment Analysis)

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2005, 15(4), pp.-
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

LEE, HWAN-BEOM 1 Song Keon-Sup 2 Kim, Byung-moon 3

1영남대학교
2대구대학교
3안동대학교

Accredited

ABSTRACT

The purpose of this research is to comprehensively evaluate the performance based on the efficiency by DEA(data envelopment analysis) and their internal customer satisfaction from the case of public enterprises for development construction in 11 cities. To measure of efficiency, this study used DEA according to the research data related to organizational input factors(like number of employee, total cost) and output factors (like own capital, revenue). In addition, this research employs a survey questionnaire to evaluate the performance of local public enterprise for development construction both theoretically and statistically. That is, to evaluate the satisfaction of internal customer and the satisfaction of management, this study is analyzed using six major elements like managerial responsibility, business management, business operation, customer satisfaction, job satisfaction, and employee participation. The significance of this study is that we can grasp the degree of inefficiency from public enterprises of development construction through the DEA and have some guidelines that can increase their efficiency.

Citation status

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