KJCKorea
Journal Central

@article{ART001422346},
author={Park, SoonAe and 박재현},
title={Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu},
journal={Korean Society and Public Administration},
issn={1225-8652},
year={2010},
volume={20},
number={4},
pages={321-344}

TY - JOUR
AU - Park, SoonAe
AU - 박재현
TI - Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu
JO - Korean Society and Public Administration
PY - 2010
VL - 20
IS - 4
PB - Seoul Association For Public Administration
SP - 321
EP - 344
SN - 1225-8652
AB - The purpose of this study is to analyze factors influencing on public service satisfaction in Gwanakgu. Key findings are as follows. First, service quality in both child-care center and community center, is classified into 4 categories; facility environment, operational management, human resources, and programs. Second, the analysis result showed that public service satisfaction positively associated with each aspect of service quality. Third, child-care centers certified by the government showed significantly lower level of satisfaction than that of child-care centers without certification. There might be disparity between the evaluation by experts and citizen. Lastly, this study found that child-care service satisfaction affects voting behavior indicating that the higher satisfaction is related to more participation in vote.
KW - citizen satisfaction;voting participation;public service
DO -
UR -
ER -

Park, SoonAe and 박재현. (2010). Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu. Korean Society and Public Administration, 20(4), 321-344.

Park, SoonAe and 박재현. 2010, "Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu", Korean Society and Public Administration, vol.20, no.4 pp.321-344.

Park, SoonAe, 박재현 "Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu" Korean Society and Public Administration 20.4 pp.321-344 (2010) : 321.

Park, SoonAe, 박재현. Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu. 2010; 20(4), 321-344.

Park, SoonAe and 박재현. "Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu" Korean Society and Public Administration 20, no.4 (2010) : 321-344.

Park, SoonAe; 박재현. Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu. Korean Society and Public Administration, 20(4), 321-344.

Park, SoonAe; 박재현. Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu. Korean Society and Public Administration. 2010; 20(4) 321-344.

Park, SoonAe, 박재현. Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu. 2010; 20(4), 321-344.

Park, SoonAe and 박재현. "Public Service Satisfaction and Voting Behavior : Case Study of Child-Care Center and Community Center Service in Gwanakgu" Korean Society and Public Administration 20, no.4 (2010) : 321-344.