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The Impact of Police officials’ Emotional Labor on Job Stress and Job Satisfaction: Focused on J-Provincial Police Agency

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2012, 22(4), pp.497-523
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

KIM GU 1 한기민 2

1강릉원주대학교
2전남대학교

Accredited

ABSTRACT

The purpose of this study is to analyze the relationships between police officials’ emotional labor, on-job stress and job satisfaction. A conceptual research model for empirical analysis is identified through theoretical discussion and review of previous studies. The model utilizes the emotional effort and emotional dissonance aspects of emotional labor as independent variables, job stress as the mediating variable, job satisfaction as the dependent variable, social support (of seniors and colleagues), and job autonomy as moderating variables. Each of the factors of the conceptual research model are included in the questionnaire, used to survey police officers of ‘J-province’ police agency. The results of this study are as follows: First, emotional dissonance is connected to increased job stress but emotional effort combined with social support and job autonomy reduces job stress. Second, each of the variables can impact upon the path relations of the research model, when applied both individually or in combination with the moderating variables. Third, while most previous studies have suggested that emotional labor has positive and negative consequences, this study has found that emotional labor has the positive effect of job satisfaction, and the negative effect of job stress, depending on the situation (degree of the moderating variables).

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