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Determinants of Public Employees' Performance Perception and Satisfaction with Openness in the Civil Service

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2013, 24(1), pp.1-27
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Choi, Soon-Young 1 Cho,Im Gon 2

1한국행정연구원
2경기대학교

Accredited

ABSTRACT

The purpose of this study is to identify determinants of performance perception and satisfaction with openness in the civil service. The analytical model consists of two dimensions of determinants based on previous studies. The first dimension is comprised of culture and policy as exogenous variables, while the second dimension includes individual characteristics as endogenous variables. The culture and policy dimension is composed of four variables: (1) performance oriented organizational culture and patronage or spoils system, (2) recruitment and appointment process, (3) reward and performance management, and (4) work environment. The individual dimension is composed of three variables: (1) competence, (2) motivation, and (3) responsibility. This study is based on a survey of 290 government employees, stratified by agency type. Responses were received from open position senior civil service appointees, contract based employees, and other related employees. The results of the analysis reveal a positive recruitment and appointment procedures to have the largest impact upon employees’ performance perception and satisfaction with openness, followed by individual performance, overcoming patronage, work environment, and competencies of open position appointees. This study contributes to the development of theory through identifying determinants of performance and satisfaction with openness in the civil service, and testing their relative influence using structural equation modeling.

Citation status

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