An Empirical Study on the Relationships between Organizational Conflicts, Organizational Citizenship Behavior, and Job Satisfaction (조직 내 갈등이 조직시민행동 및 직무만족에 미치는 영향에 관한 연구: 실증적 인과관계 분석을 중심으로)

Cheong, Jong One (정종원)

An Empirical Study on the Relationships between Organizational Conflicts, Organizational Citizenship Behavior, and Job Satisfaction

Korean Society and Public Administration
Abbr : KSPA
2013, 24(2), pp.461-482
Publisher : Seoul Association For Public Administration
Research Area : Social Science > Public Administration

Cheong, Jong One ¹

¹가톨릭대학교

Accredited

ABSTRACT

In recent years a number of studies have been conducted in the field of public administration with the aim of identifying the effects of internal and external factors on organizational performance. Nevertheless, these studies have tended to neglect organizational conflicts, which can occur in any organization. The purpose of this study is, therefore, to analyze the effects of organizational conflicts on two outcome factors which are crucial to the performance of public sector organizations: organizational citizenship behavior and job satisfaction. The results of the empirical analysis, which employs structural equation modeling, reveal both relationship and task conflicts to have negative effects on organizational citizenship behavior and job satisfaction.

KEYWORDS

Organizational conflict, Organizational citizenship behavior, Job satisfaction

Citation status

* References for papers published after 2023 are currently being built.

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