Korean Society and Public Administration 2023 KCI Impact Factor : 1.89
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pISSN : 1225-8652
- https://journal.kci.go.kr/kspa
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The Effects of Geriatric Care Workers’ Individual Characteristics on Turnover Intention: What are the Mediated Effects of Job Satisfaction and Organizational Commitment?
- Korean Society and Public Administration
- Abbr : KSPA
- 2013, 24(2), pp.643-672
- Publisher : Seoul Association For Public Administration
- Research Area : Social Science > Public Administration
Lee, Tae Hwa 1, Chang-Won Lee 2
1광진한울촌 노인요양시설
2한성대학교
Accredited
ABSTRACT
This study offers an empirical analysis of the turnover intention of geriatric care workers in long-term care facilities for the elderly. In particular, the relationships are tested between self-efficacy, positive affectivity, job embeddedness, conflict with clients, burnout, job satisfaction, and turnover intention. The purpose of this study is to contribute to the efficacy of human resource management and the services which are provided to geriatric patients. The results have implications which could help to improve customer satisfaction, promote stable facility operation, and be used to inform the policy making process The results of the analysis reveal self-efficacy, positive affectivity and job embeddedness to have significant positive effects on job satisfaction, while has a negative effect. On the other hand, positive affectivity, job embeddedness and job satisfaction have significant negative effects on turnover intention. Self-efficacy has a positive effect on turnover intention unlike general recognition. In terms of mediated effects, job satisfaction partially mediates the relationships of self-efficiency and job embeddedness with turnover intention, while there are stronger mediated effects between positive emotions and turnover intention.
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