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An Efficiency Evaluation on the Elderly Welfare Service of 25 Autonomous Districts in Seoul: Focus on the Concept of Service Accessibility as an Output

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2015, 26(2), pp.219-248
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Eo, Yugyeong 1 Choi Ji Min 1 Kim, Soon Eun 1

1서울대학교

Accredited

ABSTRACT

This study aims to investigate whether current efficiency evaluation methods are appropriate for evaluating the welfare service efficiency of local governments. We suggest that the concept of accessibility should be considered as an output of welfare services. For this purpose, we added an accessibility index to the provider or user-based output elements which are generally used in the extant literature. The relationship between the different output elements for elderly welfare services is then examined in Seoul. The analysis results reveal accessibility to have different characteristics from existing measured outputs. When considering accessibility as an output, we found it to be significantly related to a decrease in problems in elderly welfare services, a result which cannot be found in the efficiency evaluation results alone. This result means that efforts to help people access welfare services should be considered as an important output along with physical outputs such as welfare facilities.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.