@article{ART002025775},
author={Jung Chul Lee and Jung Wook Lee and Yoon Jik Cho},
title={The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support},
journal={Korean Society and Public Administration},
issn={1225-8652},
year={2015},
volume={26},
number={2},
pages={353-383}
TY - JOUR
AU - Jung Chul Lee
AU - Jung Wook Lee
AU - Yoon Jik Cho
TI - The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support
JO - Korean Society and Public Administration
PY - 2015
VL - 26
IS - 2
PB - Seoul Association For Public Administration
SP - 353
EP - 383
SN - 1225-8652
AB - This study investigates how the emotional labor of street-level police officers affects burnout and organizational effectiveness. It also explores the role of social support that moderates the relationships between emotional labor and expected outcomes. Conducting a survey of 400 police officers working in the Seoul Metropolitan area, this research implements OLS regression analysis to examine the effect of emotional labor. The analysis result confirms the negative effects of emotional dissonance, one of the dimensions of emotional labor. It depletes the emotions and facilitates dehumanization. It also decreases organizational commitment and job involvement, while increasing turnover intention. On the other hand, the analysis demonstrates the positive role of social support by supervisors and colleagues. It directly decreases burnout and increases organizational effectiveness. Furthermore, it indirectly contributes to organizational effectiveness by moderating the negative effect of emotional labor. In other words, when social support is high, the negative effect of emotional labor on burnout and organizational effectiveness is relieved to some extent. Altogether, the analysis result implies that a systematic treatment of emotional labor is required and social support has a potential as a managerial tool to alleviate the negative effects of emotional labor.
KW - Emotional Labor;Burn-out;Organizational Effectiveness;Social Support
DO -
UR -
ER -
Jung Chul Lee, Jung Wook Lee and Yoon Jik Cho. (2015). The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support. Korean Society and Public Administration, 26(2), 353-383.
Jung Chul Lee, Jung Wook Lee and Yoon Jik Cho. 2015, "The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support", Korean Society and Public Administration, vol.26, no.2 pp.353-383.
Jung Chul Lee, Jung Wook Lee, Yoon Jik Cho "The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support" Korean Society and Public Administration 26.2 pp.353-383 (2015) : 353.
Jung Chul Lee, Jung Wook Lee, Yoon Jik Cho. The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support. 2015; 26(2), 353-383.
Jung Chul Lee, Jung Wook Lee and Yoon Jik Cho. "The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support" Korean Society and Public Administration 26, no.2 (2015) : 353-383.
Jung Chul Lee; Jung Wook Lee; Yoon Jik Cho. The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support. Korean Society and Public Administration, 26(2), 353-383.
Jung Chul Lee; Jung Wook Lee; Yoon Jik Cho. The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support. Korean Society and Public Administration. 2015; 26(2) 353-383.
Jung Chul Lee, Jung Wook Lee, Yoon Jik Cho. The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support. 2015; 26(2), 353-383.
Jung Chul Lee, Jung Wook Lee and Yoon Jik Cho. "The Effects of Police Officers’ Emotional Labor on Burnout and Organizational Effectiveness: Exploring the Moderating Role of Social Support" Korean Society and Public Administration 26, no.2 (2015) : 353-383.