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The Effect of Change Management on Innovation Behavior in Government: Focused on the Moderating Effect of Goal Ambiguity

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2019, 30(2), pp.79-103
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration
  • Published : August 31, 2019

Kwon Han Jo 1 LEE, JAEWAN 1

1호서대학교

Accredited

ABSTRACT

The purpose of this study is to analyze the effect of change management on innovation behavior in government organizations, and furthermore to analyze whether the goal ambiguity moderates the relationship between them. To this end, multiple regression analyses were conducted using the “2017 Public Employee Perception Survey”. The results of the analysis are as follows: First, change management has a significant positive effect on innovation behavior, suggesting that change management that systematically manages and supports resistance accompanying government innovation promotes innovation behavior. Next, goal ambiguity was found to weaken the relationship between change management and innovation behavior. This is presumably because the ambiguity of the goal of government organizations prevents the members from clearly seeing the direction of change management and innovation behavior. These findings suggest that leadership is needed to embrace the anxiety and resistance of members, which are inevitably accompanied by government innovation, and to give them personal consideration and support. In addition, the reason why the people felt less than the efforts for government innovation was that the effect of various change management strategies was halved because of the high goal ambiguity. For effective government innovation in the future, it is necessary to go beyond change management to clearly recognize the overall goals of the organization and to provide clear evaluation criteria for the achievement of such goals.

Citation status

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