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@article{ART001480016},
author={정택철},
title={The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists},
journal={Journal of the Korean Society of Physical Medicine},
issn={1975-311X},
year={2010},
volume={5},
number={3},
pages={421-434}

TY - JOUR
AU - 정택철
TI - The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists
JO - Journal of the Korean Society of Physical Medicine
PY - 2010
VL - 5
IS - 3
PB - The Korean Society of Physical Medicine
SP - 421
EP - 434
SN - 1975-311X
AB - Purpose：The purpose of this study is to understand the attitudes to internal service quality between coworkers,service quality to patients, job satisfaction, organizational identification and job identification of physical therapists in medical organizations. Methods：Data were collected from physical therapists working in medical organizations. 195 questionnaires were analyzed. Participants' total mean, group mean by age, sex, career and type of medical organization and the variables' correlations were examined. Results：The attitudes of physical therapists to five variables were very positive. Especially job identification was strong. The significant differences between groups were found in some variables. All variables except age and career were positively related to each other. The correlation between age and career was very high. Age and career were related to some of variables. Conclusion：To improve organizational performances it should be a top priority to understand the attitudes of physical therapists in organizations.
KW - Internal service quality;Service quality to patients;Job satisfaction;Organizational identification;Job identification
DO -
UR -
ER -

정택철. (2010). The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists. Journal of the Korean Society of Physical Medicine, 5(3), 421-434.

정택철. 2010, "The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists", Journal of the Korean Society of Physical Medicine, vol.5, no.3 pp.421-434.

정택철 "The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists" Journal of the Korean Society of Physical Medicine 5.3 pp.421-434 (2010) : 421.

정택철. The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists. 2010; 5(3), 421-434.

정택철. "The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists" Journal of the Korean Society of Physical Medicine 5, no.3 (2010) : 421-434.

정택철. The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists. Journal of the Korean Society of Physical Medicine, 5(3), 421-434.

정택철. The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists. Journal of the Korean Society of Physical Medicine. 2010; 5(3) 421-434.

정택철. The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists. 2010; 5(3), 421-434.

정택철. "The Study on Internal Service Quality, Service Quality to Patients, Job Satisfaction, Organizational Identification and Job Identification of Physical Therapists" Journal of the Korean Society of Physical Medicine 5, no.3 (2010) : 421-434.