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Client Violence in the Social Work Workplace - Prevalence and Responses -

  • Crisisonomy
  • Abbr : KRCEM
  • 2015, 11(11), pp.91-116
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

Kyeonga Yoon 1

1대전대학교

Accredited

ABSTRACT

The purpose of this study was to obtain the basic data needed to develop a better management system addressing client violence in social welfare facilities. During the 45-month period since 2011, 47% of respondents have experienced some forms of violence by clients, including 26.9% with emotional violence, 12.4% with high levels of physical violence and 3% with fatal physical violence. However, approximately 60-70% of the violences were reported to the agency and only 50-60% of them were adequately treated by the agency. Although it is found that a range of managerial means were used to manage client violence, unmanaged client violence were still prevalent in the social work workplace. These findings support recommendations for reducing prevalence of client violence and improving the client violence reporting system in social work settings.

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