KJCKorea
Journal Central

@article{ART002205187},
author={Jong Pil Kim and You Ho Kim},
title={An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees},
journal={Crisisonomy},
issn={2466-1198},
year={2017},
volume={13},
number={2},
pages={57-66},
doi={10.14251/crisisonomy.2017.13.2.57}

TY - JOUR
AU - Jong Pil Kim
AU - You Ho Kim
TI - An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees
JO - Crisisonomy
PY - 2017
VL - 13
IS - 2
PB - Crisis and Emergency Management: Theory and Praxis
SP - 57
EP - 66
SN - 2466-1198
AB - This study attempts to examine the effect of emotional labor on job satisfaction among workers of national university hospitals in Korea. It is found that emotional labor has a significant effect on job satisfaction. The frequency of emotional expressions has a positive effect on job satisfaction, while the attentiveness of emotional expressions has a negative effect on job satisfaction. The diversity of emotional expressions has a significant effect on job satisfaction, which means that the more diversified the emotional expressions, the higher the job satisfaction of the national university hospitals employees. In the case of nursing staff, emotion expression frequency and emotion expression attentiveness had a significant effect on job satisfaction. In addition, in the case of administrative staff, emotion expression frequency and emotion expression attentiveness have a significant effect on job satisfaction.
KW - emotional labor;job satisfaction;national hospitals employees
DO - 10.14251/crisisonomy.2017.13.2.57
ER -

Jong Pil Kim and You Ho Kim. (2017). An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees. Crisisonomy, 13(2), 57-66.

Jong Pil Kim and You Ho Kim. 2017, "An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees", Crisisonomy, vol.13, no.2 pp.57-66. Available from: doi:10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim, You Ho Kim "An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees" Crisisonomy 13.2 pp.57-66 (2017) : 57.

Jong Pil Kim, You Ho Kim. An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees. 2017; 13(2), 57-66. Available from: doi:10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim and You Ho Kim. "An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees" Crisisonomy 13, no.2 (2017) : 57-66.doi: 10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim; You Ho Kim. An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees. Crisisonomy, 13(2), 57-66. doi: 10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim; You Ho Kim. An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees. Crisisonomy. 2017; 13(2) 57-66. doi: 10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim, You Ho Kim. An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees. 2017; 13(2), 57-66. Available from: doi:10.14251/crisisonomy.2017.13.2.57

Jong Pil Kim and You Ho Kim. "An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees" Crisisonomy 13, no.2 (2017) : 57-66.doi: 10.14251/crisisonomy.2017.13.2.57