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An Effect of Emotional Labor on Job Satisfaction among National Hospitals Employees

  • Crisisonomy
  • Abbr : KRCEM
  • 2017, 13(2), pp.57-66
  • DOI : 10.14251/crisisonomy.2017.13.2.57
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general
  • Received : February 14, 2017
  • Accepted : February 27, 2017
  • Published : February 28, 2017

Jong Pil Kim 1 You Ho Kim 2

1충남대학교병원
2충청대학교

Accredited

ABSTRACT

This study attempts to examine the effect of emotional labor on job satisfaction among workers of national university hospitals in Korea. It is found that emotional labor has a significant effect on job satisfaction. The frequency of emotional expressions has a positive effect on job satisfaction, while the attentiveness of emotional expressions has a negative effect on job satisfaction. The diversity of emotional expressions has a significant effect on job satisfaction, which means that the more diversified the emotional expressions, the higher the job satisfaction of the national university hospitals employees. In the case of nursing staff, emotion expression frequency and emotion expression attentiveness had a significant effect on job satisfaction. In addition, in the case of administrative staff, emotion expression frequency and emotion expression attentiveness have a significant effect on job satisfaction.

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