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A Study on the Role of Ombudsman in Senior Welfare Facilities - Focusing on the Ombudsman’s Activities in Elderly Protection Agencies -

  • Crisisonomy
  • Abbr : KRCEM
  • 2017, 13(12), pp.33-49
  • DOI : 10.14251/crisisonomy.2017.13.12.33
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general
  • Received : October 31, 2017
  • Accepted : December 8, 2017
  • Published : December 31, 2017

Seoyoung Lee 1

1서울사이버대학교

Accredited

ABSTRACT

The purpose of this study was to investigate the ombudsman’s role in the senior welfare facilities in Korea using case studies. Ombudsman acts as a facilitator who helps services from a human rights point of view and as a guardian against human rights against human rights violations by facility users. The detailed interview with ombudsmen in those facilities identified the specific roles of ombudsman as (1) gathering complaints about facility operations, (2) providing and sharing information required for improving services of participating facilities, (3) checking services provided by facilities, (4) inspecting environment where services are provided, (4) rectifying ways of providing inappropriate services, (5) raising the awareness of workers at facilities, and (6) ensuring abuse prevention for people using facilities (human rights abuse). These roles should be clearly described in the development plan for ombudsman activities in elderly protection agencies.

Citation status

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