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The Burn-out and Recovery Experience of HIV/AIDS Service Providers

  • Crisisonomy
  • Abbr : KRCEM
  • 2020, 16(8), pp.85-100
  • DOI : 10.14251/crisisonomy.2020.16.8.85
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general
  • Received : August 8, 2020
  • Accepted : August 25, 2020
  • Published : August 31, 2020

PARK HYUNG WON 1 Lee, Hee-Youn 1

1서울사이버대학교

Accredited

ABSTRACT

In order to discover the burn-out and recovery experiences of HIV/AIDS service providers, this study analyzed in-depth interview data from HIV/AIDS service providers using Giorgi’s phenomenological method. A total of 9 social workers and counselors working in various agencies participated in this research. This study came up with 24 meaning units such as ‘vague fear’, ‘being afraid to work’, ‘ignoring one’s concerns about work’, ‘consoling oneself’, ‘intention to remain as an appreciated person’, 5 sub-subjects such as ‘mixed feeling while working with clients living excluded lives’ and the main subject, ‘confirming oneself as a helping professional’. With the close interaction with clients who suffer from stigma, stereotypes and illness, HIV/AIDS service providers experienced a wide range of emotions, oscillated between exhaustion and recovery of passion, and secured their position as helping professionals. The results suggest individual and organizational interest in the management of workers’ stress and burnout as well as training for professional improvement. The findings are expected to be utilized for human resource management and employee supervision and support in HIV/AIDS-related social welfare organizations.

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