본문 바로가기
  • Home

A Study of Lawyer's Office Service Quality and Customers' Satisfaction

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2006, 11(3), pp.259-270
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

Daesung Chang 1 Kim MinSu 2 황인정 3

1경기대학교
2한서대학교
3검찰청

Candidate

ABSTRACT

This study is the first research for the lawyers' office service quality in Korea. Several T-tests' results show that the performance of lawyers office service was perceived much lower than the expectation of customers. A causal analysis was conducted to identify which service quality factors influence customers' satisfaction of the lawyer's office in Korea. The results of the analysis show that tangible and empathy service quality factors are the most important factors for the lawyers' customers' satisfaction. Thus, lawyers' office should invest some money in selecting location and building including interiors to increase customers' satisfaction in Korea. And then, lawyers should improve the empathy quality factor which make their customers feel their law office comfortable and helpful to them.

Citation status

* References for papers published after 2022 are currently being built.