@article{ART001175882},
author={Daesung Chang and Kim MinSu and 황인정},
title={A Study of Lawyer's Office Service Quality and Customers' Satisfaction},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2006},
volume={11},
number={3},
pages={259-270}
TY - JOUR
AU - Daesung Chang
AU - Kim MinSu
AU - 황인정
TI - A Study of Lawyer's Office Service Quality and Customers' Satisfaction
JO - Journal of The Korea Society of Computer and Information
PY - 2006
VL - 11
IS - 3
PB - The Korean Society Of Computer And Information
SP - 259
EP - 270
SN - 1598-849X
AB - This study is the first research for the lawyers' office service quality in Korea. Several T-tests' results show that the performance of lawyers office service was perceived much lower than the expectation of customers. A causal analysis was conducted to identify which service quality factors influence customers' satisfaction of the lawyer's office in Korea. The results of the analysis show that tangible and empathy service quality factors are the most important factors for the lawyers' customers' satisfaction. Thus, lawyers' office should invest some money in selecting location and building including interiors to increase customers' satisfaction in Korea. And then, lawyers should improve the empathy quality factor which make their customers feel their law office comfortable and helpful to them.
KW - 변호사 사무실 서비스(lawyer's office service );서비스 품질(service quality)
DO -
UR -
ER -
Daesung Chang, Kim MinSu and 황인정. (2006). A Study of Lawyer's Office Service Quality and Customers' Satisfaction. Journal of The Korea Society of Computer and Information, 11(3), 259-270.
Daesung Chang, Kim MinSu and 황인정. 2006, "A Study of Lawyer's Office Service Quality and Customers' Satisfaction", Journal of The Korea Society of Computer and Information, vol.11, no.3 pp.259-270.
Daesung Chang, Kim MinSu, 황인정 "A Study of Lawyer's Office Service Quality and Customers' Satisfaction" Journal of The Korea Society of Computer and Information 11.3 pp.259-270 (2006) : 259.
Daesung Chang, Kim MinSu, 황인정. A Study of Lawyer's Office Service Quality and Customers' Satisfaction. 2006; 11(3), 259-270.
Daesung Chang, Kim MinSu and 황인정. "A Study of Lawyer's Office Service Quality and Customers' Satisfaction" Journal of The Korea Society of Computer and Information 11, no.3 (2006) : 259-270.
Daesung Chang; Kim MinSu; 황인정. A Study of Lawyer's Office Service Quality and Customers' Satisfaction. Journal of The Korea Society of Computer and Information, 11(3), 259-270.
Daesung Chang; Kim MinSu; 황인정. A Study of Lawyer's Office Service Quality and Customers' Satisfaction. Journal of The Korea Society of Computer and Information. 2006; 11(3) 259-270.
Daesung Chang, Kim MinSu, 황인정. A Study of Lawyer's Office Service Quality and Customers' Satisfaction. 2006; 11(3), 259-270.
Daesung Chang, Kim MinSu and 황인정. "A Study of Lawyer's Office Service Quality and Customers' Satisfaction" Journal of The Korea Society of Computer and Information 11, no.3 (2006) : 259-270.
