@article{ART001282453},
author={Shin, Chul-Ho},
title={A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2008},
volume={13},
number={5},
pages={315-321}
TY - JOUR
AU - Shin, Chul-Ho
TI - A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality
JO - Journal of The Korea Society of Computer and Information
PY - 2008
VL - 13
IS - 5
PB - The Korean Society Of Computer And Information
SP - 315
EP - 321
SN - 1598-849X
AB - This study aims to verify the effect in the estimation of hotel service quality by analyzing the influence and the interrelation of Customer Quality, Physical Quality and Service Provider Quality regarding Hotel Quality. The result of the research shows that with regard to the influence on hotel quality, service provider quality ranks most high, physical quality second, customer quality of manner third, and customer quality of appearance fourth in order. The physical factors in the interrelation among variables rank most high. This result derives from finding the fact that customer quality is an important influential factor in the constructional dimension of hotel service quality.
KW - 고객의 질(customer quality);물리적 품질(physical quality);서비스제공자 품질 (service provider quality);호텔품질(hotel quality)
DO -
UR -
ER -
Shin, Chul-Ho. (2008). A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality. Journal of The Korea Society of Computer and Information, 13(5), 315-321.
Shin, Chul-Ho. 2008, "A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality", Journal of The Korea Society of Computer and Information, vol.13, no.5 pp.315-321.
Shin, Chul-Ho "A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality" Journal of The Korea Society of Computer and Information 13.5 pp.315-321 (2008) : 315.
Shin, Chul-Ho. A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality. 2008; 13(5), 315-321.
Shin, Chul-Ho. "A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality" Journal of The Korea Society of Computer and Information 13, no.5 (2008) : 315-321.
Shin, Chul-Ho. A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality. Journal of The Korea Society of Computer and Information, 13(5), 315-321.
Shin, Chul-Ho. A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality. Journal of The Korea Society of Computer and Information. 2008; 13(5) 315-321.
Shin, Chul-Ho. A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality. 2008; 13(5), 315-321.
Shin, Chul-Ho. "A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality" Journal of The Korea Society of Computer and Information 13, no.5 (2008) : 315-321.
