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A Study on the Influence of Customer Quality, Physical Quality and Service Provider Quality on Hotel Quality

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2008, 13(5), pp.315-321
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

Shin, Chul-Ho 1

1인하공업전문대학

Accredited

ABSTRACT

This study aims to verify the effect in the estimation of hotel service quality by analyzing the influence and the interrelation of Customer Quality, Physical Quality and Service Provider Quality regarding Hotel Quality. The result of the research shows that with regard to the influence on hotel quality, service provider quality ranks most high, physical quality second, customer quality of manner third, and customer quality of appearance fourth in order. The physical factors in the interrelation among variables rank most high. This result derives from finding the fact that customer quality is an important influential factor in the constructional dimension of hotel service quality.

Citation status

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