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Drivers for Trust and Continuous Usage Intention on OTP: Perceived Security, Security Awareness, and User Experience

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2010, 15(12), pp.163-173
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

Haejung Yun 1 장재빈 2 Choong Cheang Lee 1

1연세대학교
2한국정보인증

Accredited

ABSTRACT

PKI(Public Key Infrastructure)-based information certification technology has some limitations to be universally applied to mobile banking services, using smart phones, since PKI is dependent on the specific kind of web browser, Internet Explorer. OTP(One Time Password) is considered to be a substitute or complementary service of PKI, but it still shows low acceptance rate. Therefore, in this research, we analyze why OTP has not been very popular, and provide useful implications of making OTP more extensively and frequently used in the mobile environment. Perceived security of OTP was set as a higher-order construct of integrity, confidentiality, authentication, and non-repudiation. Research findings show that security awareness and perceived security of OTP is positively associated, and the relationship between perceived security and trust on OTP is statistically significant. Also, trust is positively related to intention to use OTP continuously.

Citation status

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