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@article{ART001744784},
author={Oh Hyung Sool and Yoo Jung Sang},
title={Development of the Job Mapping Diagram for a Service Design},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2013},
volume={18},
number={2},
pages={165-174}

TY - JOUR
AU - Oh Hyung Sool
AU - Yoo Jung Sang
TI - Development of the Job Mapping Diagram for a Service Design
JO - Journal of The Korea Society of Computer and Information
PY - 2013
VL - 18
IS - 2
PB - The Korean Society Of Computer And Information
SP - 165
EP - 174
SN - 1598-849X
AB - Depending on point of view, a service can be defined as interactions between customers and service providers or service delivery processes or customer's experiences. To develop and design a new service, the most of approaches presented in the previous researches represent a service mainly by the interactive activities or functions between customers and providers. The critical features of services which differentiate services from physical products are the inseparability that production and consumption occur at the same time and the heterogeneity that each customer ask their requirements to providers. To reflect the characteristics on the service model, we have to include contextual features in the service model. For the purpose, we define a service as the process of solving the customer's problems and a service is structured into three components:contacts, informations, and activities. We suggest the job mapping diagram to model a service process by the three components and then apply it to a hotel service process and compare the result with it of a blueprint
KW - Service Design;S-D Logic;Blueprint;Functional Analysis;Job Mapping Diagram
DO -
UR -
ER -

Oh Hyung Sool and Yoo Jung Sang. (2013). Development of the Job Mapping Diagram for a Service Design. Journal of The Korea Society of Computer and Information, 18(2), 165-174.

Oh Hyung Sool and Yoo Jung Sang. 2013, "Development of the Job Mapping Diagram for a Service Design", Journal of The Korea Society of Computer and Information, vol.18, no.2 pp.165-174.

Oh Hyung Sool, Yoo Jung Sang "Development of the Job Mapping Diagram for a Service Design" Journal of The Korea Society of Computer and Information 18.2 pp.165-174 (2013) : 165.

Oh Hyung Sool, Yoo Jung Sang. Development of the Job Mapping Diagram for a Service Design. 2013; 18(2), 165-174.

Oh Hyung Sool and Yoo Jung Sang. "Development of the Job Mapping Diagram for a Service Design" Journal of The Korea Society of Computer and Information 18, no.2 (2013) : 165-174.

Oh Hyung Sool; Yoo Jung Sang. Development of the Job Mapping Diagram for a Service Design. Journal of The Korea Society of Computer and Information, 18(2), 165-174.

Oh Hyung Sool; Yoo Jung Sang. Development of the Job Mapping Diagram for a Service Design. Journal of The Korea Society of Computer and Information. 2013; 18(2) 165-174.

Oh Hyung Sool, Yoo Jung Sang. Development of the Job Mapping Diagram for a Service Design. 2013; 18(2), 165-174.

Oh Hyung Sool and Yoo Jung Sang. "Development of the Job Mapping Diagram for a Service Design" Journal of The Korea Society of Computer and Information 18, no.2 (2013) : 165-174.