Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65
-
pISSN : 1598-849X / eISSN : 2383-9945
- https://journal.kci.go.kr/jksci
KJCKorea
Journal Central
The Impact of Travel Agency's Website Quality on Customer Satisfaction and Repurchase Intention
- Journal of The Korea Society of Computer and Information
- Abbr : JKSCI
- 2013, 18(5), pp.121-131
- Publisher : The Korean Society Of Computer And Information
- Research Area : Engineering > Computer Science
1호남대학교
2광주여자대학교
Accredited
ABSTRACT
The Internet website has become an effective marketing vehicle for travel agencies. The objective of this study is to examine theoretical relationships between travel agency's website quality, customer satisfaction, and repurchase intention. Usable data was obtained from the 373respondents using travel agency's website within one year. Hypotheses are tested using structural equation modeling. The results indicate that travel agency's website quality has an effect on customer satisfaction as well as repurchase intention. The impact of information quality on customer satisfaction and repurchase intention is the most important factor, followed by service quality and design quality among the factors of the quality of a travel agency's website
Statistics
-
348 Viewed
-
88 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
Lee, Y.
/ 2006
/ Investigating the Effect of Website Quality on e-Business Success: An Analytic Hierarchy Process (AHP) Approach
/ Decision Support Systems
42
: 1383~1401
[report]
Korea Internet & Security Agency
/ 2010
/ 2010 Summary Report of Internet Utilization Patterns
[report]
Statistics Korea
/ 2012
/ Annual and fourth quarter of 2011 of e-Commerce and Cybershopping Trend
[journal]
McKnight, D. H.
/ 2002
/ The Impact of Initial Consumer Trust on Intentions to Transact with a Web Site: A Trust Building Model
/ Journal of Strategic Information Systems
11(3)
: 297~323
[journal]
Mathwick, C.
/ 2002
/ Understanding the Online Consumer: A Typology of Online Relational Norms and Behavior
/ Journal of Interactive Marketing
16(1)
: 40~55
[journal]
엄준영
/ 2010
/
The Effects of The e-Service Quality of Travel Agency on The Customer Satisfaction and Repurchase Intention
/ 관광경영연구
/ 관광경영학회
14(3)
: 117~140
[journal]
Choi, Y. M.
/ 2002
/ Study on Providing of Web-based Optimized Conjoint Travel Goods Information
/ Tourism & Leisure Research
14(1)
: 121~140
[journal]
Liu, C.
/ 2000
/ Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce
/ Information Management
38(4)
: 421~432
[journal]
Aldwani, A. M.
/ 2002
/ Developing and Validating An Instrument for Measuring User-perceived Web Quality
/ Information and Management
39(6)
: 467~476
[journal]
문영주
/ 2007
/
A Study on the Effect of Playfulness of UCC on the Trust, Familiarity, Interactivity, Revisit Intentions in Online Shopping Mall : Mediating Flow
/ e-비즈니스연구
/ 국제e-비즈니스학회
8(2)
: 131~159
[journal]
Parasuraman, A.
/ 1988
/ SEVRVQUAL: A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality
/ Journal of Retailing
64(1)
: 12~40
[journal]
Jarvenpaa, S. L.
/ 1997
/ Consumer Reactions to Electronic Shopping on the World Wide Web
/ International Journal of Electronic Commerce
1(2)
: 49~88
[journal]
DeLone, W. H.
/ 1992
/ Information Systems Success: The Quest for the Dependent Variable
/ Information Systems Research
3(1)
: 60~92
[journal]
DeLone, W. H.
/ 2003
/ The DeLone and MeLean Model of Information Systems Success: A Ten-Year Update
/ Journal of Management Information Systems
19(4)
: 9~30
[journal]
김성혁
/ 2009
/
A Study on Customer Satisfaction of e-commerce Users in Travel Agency Websites - Technology Acceptance Model Approach-
/ 호텔경영학연구
/ 한국호텔외식경영학회
18(2)
: 151~166
[journal]
Ahn, T.
/ 2004
/ The Impact of the Online and Offline Features on the User Acceptance of Internet Shopping Malls
/ Electronic Commerce Research and Applications
3(4)
: 405~420
[journal]
서우종
/ 2007
/
An Empirical Study on the Mediation Effects of Satisfaction and Trust between Quality and Purchasing Intention in Chinese Internet Shopping Malls
/ e-비즈니스연구
/ 국제e-비즈니스학회
8(2)
: 33~59
[journal]
O’Connor, P
/ 2004
/ Research on Information Technology in the Hospitality Industry
/ International Journal of Hospitality Management
23(5)
: 473~484
[journal]
Greg, G.
/ 2003
/ How Online Travel Companies Can Turn Clicks into Bookings
/ Journal of Vacation Marketing
10(1)
: 79~86
[journal]
Son, D. H.
/ 2001
/ Research towards the Relationship between the User Characteristics and the Design Factors of Internet Shopping Mall
/ Journal of the Korean Institute of Industrial Engineers
14(1)
: 84~94
[report]
Kim, J. I.
/ 2003
/ The Influence of Website Character on Customer's Interest in Travel Products in Travel Agency's Electronic Commerce
/ Keimyung University
[journal]
박상철
/ 2004
/
Effects of Website Quality on Transaction Intentions in Internet Shopping : An Empirical Analysis of Mediating effects of Trust and Satisfaction
/ 경영과학
/ 한국경영과학회
21(3)
: 123~143
[journal]
Bai, B.
/ 2008
/ The Impact of Website Quality on Customer Satisfaction and Purchase Intentions: Evidence from Chinese Online Visitors
/ International Journal of Hospitality Management
27(3)
: 391~402
[journal]
오지은
/ 2008
/
The Influence of Website Quality and Social Influence on Customers’ Repurchase Intention of Internet Travel Products: Focusing on Mediating Role of Online Hedonic and Utilitarian Values in Internet Shopping
/ 관광학연구
/ 한국관광학회
32(5)
: 357~380
[journal]
Oliver, R. L.
/ 1977
/ Effects of Expectation and Disconfirmation on Post-Exposure Product Evaluations: An Alternative Interpretation
/ Journal of Applied Psychology
62(4)
: 480~496
[journal]
Oliver, R. L.
/ 1980
/ Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
/ Journal of Marketing Research
17(4)
: 460~469
[journal]
Oliver, R. L.
/ 1981
/ Measurement and Evaluation of Satisfaction Process in Retail Setting
/ Journal of Retailing
57(3)
: 25~48
[thesis]
Cho, S, H.
/ 2005
/ A Study Satisfaction of Resort Tourist
/ Kyonggi University,
[book]
Oliver, R. L.
/ 1997
/ Satisfaction: A Behavioral Perspective on the Consumer
/ McGraw-Hill
[journal]
Cronin. J. J.
/ 2000
/ Assessing the Effects of Quality, Value and Customer Satisfaction on Consumer Behavioural Intentions in Service Environments
/ Journal of Retailing
76(2)
: 193~218
[journal]
Woodruff, R. B.
/ 1997
/ Customer Value : The Next Source for Competitive Advantage
/ Journal of the Academy of Marketing Science
25(2)
: 139~153
[journal]
Anderson, E.
/ 1994
/ Customer Satisfaction, Market Share and Profitability : Findings from Sweden
/ Journal of Marketing
58(3)
: 53~66
[journal]
Chen, C.
/ 2008
/ Investigating Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions for Air Passengers: Evidence from Taiwan
/ Transportation Research Part A : Police and Practice
42(4)
: 709~717
[journal]
정분도
/ 2010
/
The Effects of Service Quality in Website of Travel Agency on Repurchase Intention
/ e-비즈니스연구
/ 국제e-비즈니스학회
11(2)
: 131~148
[journal]
윤지환
/ 2006
/
Effect of Internet Service Quality of Travel Agency on Customer Satisfaction and Loyalty
/ 관광연구저널
/ 한국관광연구학회
20(2)
: 201~216
[journal]
서원만
/ 2012
/
Impact of Purchase Behavior and Customer Satisfaction on Travel Agency Internet marketing - focusing on Daejun area -
/ 관광연구
/ 대한관광경영학회
27(2)
: 263~278
[journal]
김경숙
/ 2011
/
The Relationships between a Travel Agency‘s Service Quality, Satisfaction, and Repurchase Intentions: A Sample of Travelers in China
/ 관광학연구
/ 한국관광학회
35(6)
: 297~314
[journal]
Taylor, A.
/ 1994
/ Model Patient Satisfaction and Service Quality
/ Journal of Health Care Marketing
14(1)
: 34~44
[book]
Engel, J.
/ 1986
/ Consumer Behavior
/ The Dryden Press
[journal]
Szymanski, D. M.
/ 2001
/ Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
/ Journal of Academy of Marketing Science
29(1)
: 16~35
[journal]
Garbarino, E.
/ 1999
/ The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationship
/ Journal of Marketing
63
: 70~87
[journal]
김희수
/ 2007
/
An Empirical Study on the Partnership Types and Performance of Logistics Outsourcing
/ 무역학회지
/ 한국무역학회
32(4)
: 221~239
[journal]
Reichheld, F.
/ 1990
/ Zero Defection : Quality Comes to service
/ Harvard Business Review
68
: 105~111
[journal]
Baty, J. B.
/ 1995
/ Intershop : Enhancing the Vender/Customer Dialectic in Electroinc Shopping
/ Journal of Management Systems
11(4)
: 9~31
[journal]
Misic, M.
/ 1999
/ Benchmarking : A Tool for Web Site Evaluation and Improvement
/ Internet Research
9(5)
: 383~392
[journal]
Wang, Y. S
/ 2007
/ The Conceptualization and Measurement of Commerce User Satisfaction
/ Computers in Human Behavior
23(1)
: 381~398
[journal]
Kim, H. B.
/ 2009
/ Modeling Roles of Subjective Norms and eTrust in Customers' Acceptance of Airline B2C eCommerce Websites
/ Tourism Management
30(2)
: 266~277
[journal]
Patterson, P. G.
/ 1997
/ Modelling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business-to-Business, Services Context: An Empirical Examination
/ International Journal of Service Industry Management
8(5)
: 414~434
[journal]
Gallarza, M. G.
/ 2006
/ Value Dimensions, Perceived Value, Satisfaction and Loyalty : An Investigation of University Students' Travel Behavior
/ Tourism Management
27(3)
: 437~452
[journal]
Chen, Z. X.
/ 2008
/ An Empirical Study of Relationship Quality in a Service Setting : A Chinese Case
/ Marketing Intelligence & Planning
26(1)
: 11~25
[journal]
김도년
/ 2008
/
A Comparative Study on the Service Quality between Korean and Chinese Department Stores
/ 한국생산관리학회지
/ 한국생산관리학회
19(2)
: 27~50