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A study on the impact of host's personalized offline services and platform ease of use on shared homestay consumers' purchase intention

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2021, 26(7), pp.109-118
  • DOI : 10.9708/jksci.2021.26.07.109
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : June 10, 2021
  • Accepted : July 22, 2021
  • Published : July 30, 2021

Ji-Kai Zou 1 YOON SUNG JOON 1

1경기대학교

Accredited

ABSTRACT

Different from previous studies, this study focuses on accommodation providers' personalization services and platform convenience variables, identifying how these prior factors affect perceived value and trust in accommodation services on a shared homestay platform, and how consumers' innovation plays a role in the process. Through this, we would like to identify the mechanism of interaction between accommodation service providers and consumers mediated by the shared homestay platform and present implications for a more customer-centered platform operation strategy. This study has an extended meaning for prior research, empirically confirming that the increase in personalized offline service quality of personalized hosts in shared economic models has a positive impact on perceived value and platform trust of consumers. At the same time, we confirm that under the shared economy model, consumers' innovation propensity plays an important positive role in regulating their perceived value aspects as well as their confidence in the platform.

Citation status

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