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A Study on the Relationships among User Characteristics, Perceived Value, and User Satisfaction of Mobile Payment System

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2023, 28(4), pp.143-150
  • DOI : 10.9708/jksci.2023.28.04.143
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : April 3, 2023
  • Accepted : April 24, 2023
  • Published : April 28, 2023

Jongsoo Yoon 1

1강남대학교

Accredited

ABSTRACT

As the use of mobile devices such as PDAs and smart-phones increases, the Mobile Payment System(MPS) is widely used as a new payment method. Accordingly, domestic and foreign MPS users can conveniently purchase or use the products and services they want, free from the constraints of time and space. In this situation, the study was to investigate how the perception of MPS value varies depending on the characteristics of MPS users(demographic characteristics, MPS usage characteristics), and to analyze whether the perception of MPS value ultimately has a significant effect on user satisfaction. To accomplish these research purposes, the study conducted a statistical analysis using a questionnaire for people with experience using MPS in Korea. The analysis results of the study could be useful in seeking ways to successfully spread of MPS at home and abroad and improve user satisfaction in the future.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.