@article{ART003305920},
author={Seong-Yeon Kim and Ju-Hye Ha and Chang-Hoon Oh},
title={The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2026},
volume={31},
number={2},
pages={1-16},
doi={10.9708/jksci.2026.31.02.001}
TY - JOUR
AU - Seong-Yeon Kim
AU - Ju-Hye Ha
AU - Chang-Hoon Oh
TI - The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts
JO - Journal of The Korea Society of Computer and Information
PY - 2026
VL - 31
IS - 2
PB - The Korean Society Of Computer And Information
SP - 1
EP - 16
SN - 1598-849X
AB - This study examines how proactive intervention methods by conversational AI agents affect user experience in dyadic home conversations. AI Agent interventions in social contexts create a "proactivity dilemma" by influencing conversational dynamics and relational norms. A 3 × 2 within-subject experiment (N=30) measured social appropriateness, agency, and pleasantness across conversation types and intervention methods. Consent-based interventions significantly outperformed direct interventions, particularly for agency in opinion conflicts. Mediation analysis validated the pathway: intervention method → social appropriateness → agency → pleasantness. Qualitatively, consent-based interventions represented "knocking" versus direct interventions as "intrusion." This research establishes a proactive AI Agent acceptance model for social contexts with consent-based design as default.
KW - Proactive Conversational AI Agent;Social Context;Consent-based Intervention;User Agency;Human-AI Interaction
DO - 10.9708/jksci.2026.31.02.001
ER -
Seong-Yeon Kim, Ju-Hye Ha and Chang-Hoon Oh. (2026). The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts. Journal of The Korea Society of Computer and Information, 31(2), 1-16.
Seong-Yeon Kim, Ju-Hye Ha and Chang-Hoon Oh. 2026, "The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts", Journal of The Korea Society of Computer and Information, vol.31, no.2 pp.1-16. Available from: doi:10.9708/jksci.2026.31.02.001
Seong-Yeon Kim, Ju-Hye Ha, Chang-Hoon Oh "The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts" Journal of The Korea Society of Computer and Information 31.2 pp.1-16 (2026) : 1.
Seong-Yeon Kim, Ju-Hye Ha, Chang-Hoon Oh. The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts. 2026; 31(2), 1-16. Available from: doi:10.9708/jksci.2026.31.02.001
Seong-Yeon Kim, Ju-Hye Ha and Chang-Hoon Oh. "The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts" Journal of The Korea Society of Computer and Information 31, no.2 (2026) : 1-16.doi: 10.9708/jksci.2026.31.02.001
Seong-Yeon Kim; Ju-Hye Ha; Chang-Hoon Oh. The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts. Journal of The Korea Society of Computer and Information, 31(2), 1-16. doi: 10.9708/jksci.2026.31.02.001
Seong-Yeon Kim; Ju-Hye Ha; Chang-Hoon Oh. The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts. Journal of The Korea Society of Computer and Information. 2026; 31(2) 1-16. doi: 10.9708/jksci.2026.31.02.001
Seong-Yeon Kim, Ju-Hye Ha, Chang-Hoon Oh. The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts. 2026; 31(2), 1-16. Available from: doi:10.9708/jksci.2026.31.02.001
Seong-Yeon Kim, Ju-Hye Ha and Chang-Hoon Oh. "The Effects of Proactive AI Agent Intervention Methods on User Experience in Social Conversation Contexts" Journal of The Korea Society of Computer and Information 31, no.2 (2026) : 1-16.doi: 10.9708/jksci.2026.31.02.001
