@article{ART003364209},
author={So-Jeong Park and Beak-Cheol Jang},
title={Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2026},
volume={31},
number={7},
pages={55-64}
TY - JOUR
AU - So-Jeong Park
AU - Beak-Cheol Jang
TI - Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation
JO - Journal of The Korea Society of Computer and Information
PY - 2026
VL - 31
IS - 7
PB - The Korean Society Of Computer And Information
SP - 55
EP - 64
SN - 1598-849X
AB - Empathetic Response Generation aims to produce appropriate responses by understanding a speaker’s emotions and situational context, and it requires a balanced integration of affective and cognitive empathy. Prior studies have selectively addressed emotion recognition, situation/cause modeling, and empathy strategies. Recent retrieval-augmented approaches retrieve examples mainly by semantic similarity and treat strategy selection as a separately fine-tuned classifier. In this paper, we propose a RAG-based framework that extracts emotion and situation from user utterances and performs two-stage retrieval, consisting of situation-embedding-based initial retrieval and emotion-based filtering refinement; the empathy-strategy labels of the retrieved examples are used directly as few-shot context, without a separate strategy-prediction model.
KW - Empathetic Response Generation;Retrieval-Augmented Generation;Emotion Recognition;Empathy Strategy;Large Language Model
DO -
UR -
ER -
So-Jeong Park and Beak-Cheol Jang. (2026). Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation. Journal of The Korea Society of Computer and Information, 31(7), 55-64.
So-Jeong Park and Beak-Cheol Jang. 2026, "Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation", Journal of The Korea Society of Computer and Information, vol.31, no.7 pp.55-64.
So-Jeong Park, Beak-Cheol Jang "Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation" Journal of The Korea Society of Computer and Information 31.7 pp.55-64 (2026) : 55.
So-Jeong Park, Beak-Cheol Jang. Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation. 2026; 31(7), 55-64.
So-Jeong Park and Beak-Cheol Jang. "Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation" Journal of The Korea Society of Computer and Information 31, no.7 (2026) : 55-64.
So-Jeong Park; Beak-Cheol Jang. Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation. Journal of The Korea Society of Computer and Information, 31(7), 55-64.
So-Jeong Park; Beak-Cheol Jang. Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation. Journal of The Korea Society of Computer and Information. 2026; 31(7) 55-64.
So-Jeong Park, Beak-Cheol Jang. Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation. 2026; 31(7), 55-64.
So-Jeong Park and Beak-Cheol Jang. "Integrating Emotion, Situation, and Empathy Strategies in Retrieval-Augmented Response Generation" Journal of The Korea Society of Computer and Information 31, no.7 (2026) : 55-64.
