The influence of transforming leadership on the organizational commitment, empowerment and the service quality -focusing on dental hospital’s employees in Gyeongnam province- (변혁적 리더십이 조직몰입과 임파워먼트 및 서비스 품질에 미치는 영향 -경남지역 치과종사자를 대상으로-)

Yu-Jin Choi (최유진); Sujin Kwon (권수진); Su-hyun Hwang (황수현)

The influence of transforming leadership on the organizational commitment, empowerment and the service quality -focusing on dental hospital’s employees in Gyeongnam province-

Journal of Korean society of Dental Hygiene
Abbr : J Korean Soc Dent Hyg
2012, 12(3), pp.439-451
Publisher : Korean Society of Dental Hygiene
Research Area : Medicine and Pharmacy > Dentistry

Yu-Jin Choi ¹, Sujin Kwon ², Su-hyun Hwang ³

¹영산대학교 치위생학과
²부산과학기술대학교
³춘해보건대학교

Accredited

ABSTRACT

Objectives : The goal of this study is to investigate how transformational leadership does affect empowerment,organizational commitment and service quality of dental clinics and hospitals and for their efficient human resources management in a rapidly changing business environment. Methods : For this, workers of a dental clinic and a hospital in Gyeongsangnam-do were selected and the survey was carried out during September 1 to 30 of 2011 and the total 203 questionnaires were analyzed. Results : The analysis of structural model shows that transformational leadership has no significant influence on empowerment but does affect organizational commitment and service quality. And the result also reveals that empowerment has significant effect on organizational commitment and service quality while organizational commitment influences service quality. Conclusion : For this, it is needed that the leader of organization promotes the spirit of his subordinates and helps them find their potential ability and achieve goals by developing various leadership skills to cope with rapidly changing environment of dental clinics and hospitals.

KEYWORDS

commitment for the organization, empowerment, service quality, transforming leadership, types of leadership

Citation status

* References for papers published after 2023 are currently being built.

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