Factors related to dental service quality evaluated by dental clinic patients (치과의원 내원환자가 평가한 치과 의료서비스 질과 관련 요인)

연정미; Tae-Yong Lee (이태용); Hee-Hong Min (민희홍)

Factors related to dental service quality evaluated by dental clinic patients

Journal of Korean society of Dental Hygiene
Abbr : J Korean Soc Dent Hyg
2012, 12(4), pp.665-674
Publisher : Korean Society of Dental Hygiene
Research Area : Medicine and Pharmacy > Dentistry

연정미 ¹, Tae-Yong Lee ², Hee-Hong Min ³

¹충남대학교 대학원
²충남대학교 의학전문대학원 예방의학교실
³대전보건대학교

Accredited

ABSTRACT

Objectives : This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose. Methods : The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows. Results : The patients’ general characteristics, perceived dental service quality was higher in older ones,married ones, high school or lower school graduates, civil servants, self‐employed ones, and housewives,and the differences were statistically significant. according to the patients’ dental clinic use characteristics,perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant. Conclusions : Perceived dental service quality was related to the patients’ general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient‐oriented and to create pleasant dental care environment.

KEYWORDS

dental clinic, dental service quality, patients

Citation status

* References for papers published after 2023 are currently being built.

[thesis] Park JS / 2003 / Consumer expectation and consumer satisfaction before and after health care service / 석사 / The graduate school of public health of Yonsei University

[thesis] Lee MA / 2001 / Study on the application of service marketing to the hospital / 석사 / The graduate school of Daejeon University

[journal] Zifko-Baliga GM / 1997 / Managing perceptions of hospital quality:Negative emotional evaluations can undermine even the best clinical quality / Mark Health serv 17(1) : 28~35

[journal] Swan J / 1985 / Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects / J Health Care Mark 5(31) : 7~18

[journal] An SW / 2002 / The structural relation among service quality, value and consumer's satisfaction / Industry Innovation Research 18(2) : 93~114

[thesis] Han SJ / 1999 / A study on the elements of patient's satisfaction in the service of dental facility / 석사 / The graduate school of administration of Dankook University

[journal] Kim YH / 1994 / Hospital services for the medical analysis of consumer awareness / Journal of Hospital Management 2(1) : 113~135

[journal] 이향님 / 2011 / Association of quality of dental care service on the level of patient satisfaction / 한국치위생학회지 / 한국치위생학회 11(3) : 383~393

[journal] 성정민 / 2011 / According to the dental hygienists care services of patient satisfaction / 한국치위생학회지 / 한국치위생학회 11(5) : 741~747

[journal] 김양군 / 2003 / The Influence of Dental Service Qualities on The Patient Satisfaction and Royalty in Dental Clinics and Hospitals / 병원경영학회지 / 한국병원경영학회 8(3) : 49~71

[thesis] Han MS / 2009 / Influence of the Quality of dental care service to customer satisfaction value, and purchase intention / 박사 / The graduate school of health of Chungnam National University

KJCKorea
Journal Central

Journal of Korean society of Dental Hygiene 2023 KCI Impact Factor : 0.8