@article{ART001783163},
author={Chang-Suk Kim and 윤영주 and Kyeong-Soo Lee},
title={Related factors to satisfaction of patients visiting dental hospital and clinics},
journal={Journal of Korean society of Dental Hygiene},
issn={2287-1705},
year={2013},
volume={13},
number={3},
pages={411-418},
doi={10.13065/jksdh.2013.13.3.411}
TY - JOUR
AU - Chang-Suk Kim
AU - 윤영주
AU - Kyeong-Soo Lee
TI - Related factors to satisfaction of patients visiting dental hospital and clinics
JO - Journal of Korean society of Dental Hygiene
PY - 2013
VL - 13
IS - 3
PB - Korean Society of Dental Hygiene
SP - 411
EP - 418
SN - 2287-1705
AB - Objectives : The quality of service is considered as the difference between services that customers perceive and expect by using SERVQUAL model and the basic data for the efficiency of management of dental hospital and clinics, the differentiation strategies of dental medical institutions and the improvements on quality of service are provided.
Methods : Subjects were 469 patients who visited six dental hospitals and clinics in Daegu-Gyeongbuk regions. Questionnaire consisted of five items such as type, reliability,responsiveness, certainty and empathy properties. Data were analyzed using SPSS 12.0 program in this study.
Results : Women had high satisfaction scores of medical services in certainty and empathy properties. 40s and higher had the highest score in the type property. 30s had high score in the certainty property. For expected service satisfaction, 30s had the highest score in dental practitioners and administrative staffs. For reuse of current medical institution and intent for recommendation, certainty property and factor of dentist and dental practitioners had high scores.
Additionally, reliability and responsiveness properties were statistically significant.
Conclusions : Medical institutions should make every effort to get the dentists or dental practitioners have the medical knowledge at a high level, a kindness for patients and trust from patients.
KW - dental services;dental utilization;patient’s satisfaction
DO - 10.13065/jksdh.2013.13.3.411
ER -
Chang-Suk Kim, 윤영주 and Kyeong-Soo Lee. (2013). Related factors to satisfaction of patients visiting dental hospital and clinics. Journal of Korean society of Dental Hygiene, 13(3), 411-418.
Chang-Suk Kim, 윤영주 and Kyeong-Soo Lee. 2013, "Related factors to satisfaction of patients visiting dental hospital and clinics", Journal of Korean society of Dental Hygiene, vol.13, no.3 pp.411-418. Available from: doi:10.13065/jksdh.2013.13.3.411
Chang-Suk Kim, 윤영주, Kyeong-Soo Lee "Related factors to satisfaction of patients visiting dental hospital and clinics" Journal of Korean society of Dental Hygiene 13.3 pp.411-418 (2013) : 411.
Chang-Suk Kim, 윤영주, Kyeong-Soo Lee. Related factors to satisfaction of patients visiting dental hospital and clinics. 2013; 13(3), 411-418. Available from: doi:10.13065/jksdh.2013.13.3.411
Chang-Suk Kim, 윤영주 and Kyeong-Soo Lee. "Related factors to satisfaction of patients visiting dental hospital and clinics" Journal of Korean society of Dental Hygiene 13, no.3 (2013) : 411-418.doi: 10.13065/jksdh.2013.13.3.411
Chang-Suk Kim; 윤영주; Kyeong-Soo Lee. Related factors to satisfaction of patients visiting dental hospital and clinics. Journal of Korean society of Dental Hygiene, 13(3), 411-418. doi: 10.13065/jksdh.2013.13.3.411
Chang-Suk Kim; 윤영주; Kyeong-Soo Lee. Related factors to satisfaction of patients visiting dental hospital and clinics. Journal of Korean society of Dental Hygiene. 2013; 13(3) 411-418. doi: 10.13065/jksdh.2013.13.3.411
Chang-Suk Kim, 윤영주, Kyeong-Soo Lee. Related factors to satisfaction of patients visiting dental hospital and clinics. 2013; 13(3), 411-418. Available from: doi:10.13065/jksdh.2013.13.3.411
Chang-Suk Kim, 윤영주 and Kyeong-Soo Lee. "Related factors to satisfaction of patients visiting dental hospital and clinics" Journal of Korean society of Dental Hygiene 13, no.3 (2013) : 411-418.doi: 10.13065/jksdh.2013.13.3.411