Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention : Focused on the mediated effects of interpersonal stress (치과위생사의 조직 커뮤니케이션 만족이 직무만족, 조직몰입, 이직의도에미치는 영향: 대인관계 스트레스 매개효과를 중심으로)

Park Young Nam (박영남); Yong-Keum Choi (최용금); Ryu da young (류다영)

Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention : Focused on the mediated effects of interpersonal stress

Journal of Korean society of Dental Hygiene
Abbr : J Korean Soc Dent Hyg
2015, 15(5), pp.797~804
Publisher : Korean Society of Dental Hygiene
Research Area : Medicine and Pharmacy > Dentistry

Park Young Nam ¹, Yong-Keum Choi ², Ryu da young ³

¹김천대학교
²선문대학교
³혜전대학교

Accredited

ABSTRACT

Objectives: The purpose of the study was to investigate the influence of organizational communication satisfaction on the job satisfaction, organizational commitment, and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 227 dental hygienists in Chungnam. The questionnaire consisted of 4 questions of general characteristics of the subjects, 8 questions of interpersonal stress, 12 questions of organizational communication satisfaction, 5 questions of job satisfaction, 5 questions of organizational commitment, and 5 questions of turnover intention. The four variables were measured by Likert 7 point scale. Data were analyzed using SPSS version 18.0 for frequency analysis, t test, one way ANOVA, Pearson’s correlation coefficient, and stepwise regression analysis. Sobel test was used to verify the mediating effects. Results: The interpersonal stress was proportional to turnover intention and inversely proportional to the organizational communication satisfaction, job satisfaction, and organizational commitment(p<0.01). The organizational communication satisfaction was proportional to the job satisfaction and organizational commitment, and inversely proportional to turnover intention(p<0.01). The interpersonal stress had a meditating effect between organizational communication satisfaction, and job satisfaction. It also gave the mediating effect between organizational communication satisfaction and organizational commitment. Conclusions: The effective organization management system can enhance the job satisfaction, organizational commitment, and turnover intention reduction in the dental hygienists.

KEYWORDS

interpersonal stress, job satisfaction, organizational commitment, organizational communication satisfaction, turnover intention

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