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@article{ART002325046},
author={Yumiko Mochida},
title={A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists},
journal={The Japanese Language Association of Korea},
issn={1229-7275},
year={2018},
number={55},
pages={55-71},
doi={10.14817/jlak.2018.55.55}

TY - JOUR
AU - Yumiko Mochida
TI - A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists
JO - The Japanese Language Association of Korea
PY - 2018
VL - null
IS - 55
PB - The Japanese Language Association Of Korea
SP - 55
EP - 71
SN - 1229-7275
AB - In this study, the researcher investigated instances where something was wrong in the interpersonal relationship between Japanese and Koreans, and the attempted actions taken to repair the relationship. In particular, the researcher conducted a questionnaire survey to clarify how unfriendly relationships were dealt with, using a customer service setting. As a result, a difference was found in what participants felt in the second unpleasant feeling. While Japanese participants gave low evaluations for “excuse without dealing”, the Korean participants gave low evaluations for “non-responsive / expressionless without dealing”. The Korean participants also did not give low evaluations for “making excuses” itself either. In addition, fora question which asked “What is sometimes seen in your country, despite being undesirable?”,Korean participants responded with “excuse without dealing”. In this research, it was shown that excuses are not welcomed in Japanese society, and this reinforces the idea which Sugimoto (1998) stated, that "a desirable apology for the Japanese is selfless surrender".
KW - Korean-Japanese;Apology;Language Culture;Customer Service
DO - 10.14817/jlak.2018.55.55
ER -

Yumiko Mochida. (2018). A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists. The Japanese Language Association of Korea, 55, 55-71.

Yumiko Mochida. 2018, "A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists", The Japanese Language Association of Korea, no.55, pp.55-71. Available from: doi:10.14817/jlak.2018.55.55

Yumiko Mochida "A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists" The Japanese Language Association of Korea 55 pp.55-71 (2018) : 55.

Yumiko Mochida. A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists. 2018; 55 : 55-71. Available from: doi:10.14817/jlak.2018.55.55

Yumiko Mochida. "A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists" The Japanese Language Association of Korea no.55(2018) : 55-71.doi: 10.14817/jlak.2018.55.55

Yumiko Mochida. A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists. The Japanese Language Association of Korea, 55, 55-71. doi: 10.14817/jlak.2018.55.55

Yumiko Mochida. A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists. The Japanese Language Association of Korea. 2018; 55 55-71. doi: 10.14817/jlak.2018.55.55

Yumiko Mochida. A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists. 2018; 55 : 55-71. Available from: doi:10.14817/jlak.2018.55.55

Yumiko Mochida. "A Study on Apology as a Relationship-Fixing Behavior between Japanese and Korean : Through a qualitative survey of the review results from Japanese tourists" The Japanese Language Association of Korea no.55(2018) : 55-71.doi: 10.14817/jlak.2018.55.55