@article{ART002925054},
author={Jae Hong Cho and SANG DO OH and Joonhwan Kim},
title={The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction},
journal={Journal of Regional Studies and Development},
issn={1738-3846},
year={2022},
volume={31},
number={3},
pages={1-17},
doi={10.22739/ipaid.2022.31.3.1}
TY - JOUR
AU - Jae Hong Cho
AU - SANG DO OH
AU - Joonhwan Kim
TI - The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction
JO - Journal of Regional Studies and Development
PY - 2022
VL - 31
IS - 3
PB - Institute for Poverty Alleviation and International Development: IPAID
SP - 1
EP - 17
SN - 1738-3846
AB - This article studies how the emotional labors of workers in public institutes influence their commitment to the organization and job satisfaction. As the importance of providing high-quality service in public institutes increases, the burden of emotional labor has grown for the employees in the institutes.
According to the survey collected from workers in public institutes, emotional labor lowered the organizational commitment and job satisfaction of employees in public institutes. Notably, personal job fitness mediated the influences of emotional labor on organizational commitment and job satisfaction. Emotional labor decreased the perceived personal job fitness, leading to low organizational commitment. Also, emotional labor lowered the perceived personal job fitness, resulting in low job satisfaction.
KW - Public Workers;Emotional Labor;Organizational Commitment;Job Satisfaction;Personal Job Fitness
DO - 10.22739/ipaid.2022.31.3.1
ER -
Jae Hong Cho, SANG DO OH and Joonhwan Kim. (2022). The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction. Journal of Regional Studies and Development, 31(3), 1-17.
Jae Hong Cho, SANG DO OH and Joonhwan Kim. 2022, "The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction", Journal of Regional Studies and Development, vol.31, no.3 pp.1-17. Available from: doi:10.22739/ipaid.2022.31.3.1
Jae Hong Cho, SANG DO OH, Joonhwan Kim "The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction" Journal of Regional Studies and Development 31.3 pp.1-17 (2022) : 1.
Jae Hong Cho, SANG DO OH, Joonhwan Kim. The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction. 2022; 31(3), 1-17. Available from: doi:10.22739/ipaid.2022.31.3.1
Jae Hong Cho, SANG DO OH and Joonhwan Kim. "The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction" Journal of Regional Studies and Development 31, no.3 (2022) : 1-17.doi: 10.22739/ipaid.2022.31.3.1
Jae Hong Cho; SANG DO OH; Joonhwan Kim. The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction. Journal of Regional Studies and Development, 31(3), 1-17. doi: 10.22739/ipaid.2022.31.3.1
Jae Hong Cho; SANG DO OH; Joonhwan Kim. The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction. Journal of Regional Studies and Development. 2022; 31(3) 1-17. doi: 10.22739/ipaid.2022.31.3.1
Jae Hong Cho, SANG DO OH, Joonhwan Kim. The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction. 2022; 31(3), 1-17. Available from: doi:10.22739/ipaid.2022.31.3.1
Jae Hong Cho, SANG DO OH and Joonhwan Kim. "The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction" Journal of Regional Studies and Development 31, no.3 (2022) : 1-17.doi: 10.22739/ipaid.2022.31.3.1
