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The Influence of Public Workers’ Emotional Labor on Organizational Commitment and Job Satisfaction

  • Journal of Regional Studies and Development
  • Abbr : JRSD
  • 2022, 31(3), pp.1-17
  • DOI : 10.22739/ipaid.2022.31.3.1
  • Publisher : Institute for Poverty Alleviation and International Development: IPAID
  • Research Area : Social Science > Area Studies > Regional Studies in general > Comparative / Statistical Regional Studies
  • Received : September 26, 2022
  • Accepted : October 22, 2022
  • Published : December 30, 2022

Jae Hong Cho 1 SANG DO OH 1 Joonhwan Kim 1

1연세대학교

Accredited

ABSTRACT

This article studies how the emotional labors of workers in public institutes influence their commitment to the organization and job satisfaction. As the importance of providing high-quality service in public institutes increases, the burden of emotional labor has grown for the employees in the institutes. According to the survey collected from workers in public institutes, emotional labor lowered the organizational commitment and job satisfaction of employees in public institutes. Notably, personal job fitness mediated the influences of emotional labor on organizational commitment and job satisfaction. Emotional labor decreased the perceived personal job fitness, leading to low organizational commitment. Also, emotional labor lowered the perceived personal job fitness, resulting in low job satisfaction.

Citation status

* References for papers published after 2022 are currently being built.